Technical Support Analyst

Druid City Vital Care; Bentonville (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career growth in M365 and automation

Hands-on experience with cloud identity

Impact on IT operations

Job summary

Druid City Vital Care in Bentonville, Arkansas, is seeking a Technical Support Analyst to enhance IT operations through front-line user support and automation solutions using Microsoft 365.

The ideal candidate will have 3-5 years of IT support experience and strong knowledge of M365, IAM, and networking, along with a commitment to diversity and inclusivity.

This position offers the opportunity to grow within a dynamic environment while making a direct impact on user efficiency and overall IT performance.

Qualifications

• 3-5 years of help desk or IT support experience.
• Experience with Microsoft 365 and IAM concepts.
• Basic understanding of networking and exposure to cloud systems.

Responsibilities

• Provide IT support for devices and access issues.
• Manage user accounts in Entra ID.
• Support Microsoft 365 applications.
• Build Power Automate workflows.
• Assist with endpoint support and system health.

Skills

Help desk or IT support experience

Microsoft 365

IAM understanding

Power Automate

Basic networking knowledge

Exposure to cloud based phone systems

Fortinet firewalls experience

Job description

Technical Support Analyst

About the Role

We’re hiring a Technical Support Analyst to join our IT team. This role combines front-line technical support with the opportunity to build automation solutions using Microsoft 365 and Power Automate.

If you enjoy solving user issues and improving how IT operates through automation, this is a great opportunity to grow your skills in cloud, identity management, and security.

Benefits

• Grow your career in M365, automation, and security
• Gain hands-on experience with cloud identity (Entra ID)
• Help modernize IT operations through automation
• Make a direct impact on user experience and efficiency

What You’ll Do

• Provide IT support (devices, M365 apps, access issues)
• Manage user accounts and access in Entra ID (Azure AD)
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Forms, Lists)
• Build and maintain Power Automate workflows
• Assist with endpoint support, basic networking, and system health
• Manage the full lifecycle of IT assets (procurement, deployment, tracking, refresh, and disposal)
• Follow security best practices and support compliance efforts

Qualifications

• 3-5 years of help desk or IT support experience
• Experience with Microsoft 365
• Understanding of IAM (MFA, permissions, provisioning, and SSO)
• Experience with or interest in Power Automate / automation
• Basic networking knowledge (VPN, DNS, TCP/IP)
• Exposure to cloud based (VOIP) phone systems and call routing
• Fortinet firewalls, switches, and access points experience is a plus

Physical Requirements

• Ability to sit for extended periods (6–8+ hours per day)
• Frequent computer use, including typing and mouse operation
• Ability to view computer screens for long durations (with or without corrective lenses)
• Basic mobility, including walking between work areas and occasional standing
• Ability to bend, stoop, or crawl to access equipment (e.g., under desks, behind workstations)
• Capability to lift and carry equipment, typically: Up to 50 lbs occasionally (especially in support, network, or data center roles)
• Ability to reach and work in tight or confined spaces (e.g., server racks, wiring areas)
• Good manual dexterity for handling cables, hardware components, and small tools
• Ability to stand for extended periods (more common in hardware or data center roles)
• Capability to climb ladders or step stools when installing or troubleshooting equipment

Commitment to Diversity and Inclusivity

Druid City Vital Care is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, pregnancy, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.