IT Systems & Security Support Specialist I

Improve Group

Albuquerque (NM)

On-site

USD 52,000 - 72,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT Support professional in Albuquerque, NM to provide Tier I/II assistance for hardware, software, and Microsoft 365, via ticketing systems. You will troubleshoot devices, install equipment, and assist with onboarding, while maintaining precise documentation.

The role requires knowledge of Entra ID, Intune, and security policies, with a focus on compliant operations and process improvements. U.S. work authorization is required.

Qualifications

1–3 years in IT support or desktop support.
Strong troubleshooting and customer service skills.
Experience with Windows 11 and Microsoft 365.
Basic understanding of Entra ID, endpoint management, networking, and cloud tech.
Curiosity and willingness to learn new technologies.
Ability to follow structured testing procedures and document findings.
Strong organization, communication, and attention to detail.
Capable of managing multiple priorities in a fast-paced environment.
Commitment to Inside-Out Company commitments: Be the Advocate; Be Unreasonable; Be Vulnerable; Be Bonded.
U.S. citizen authorized to work in the United States; clean driving record and valid license.
Preferred: familiarity with Entra ID, Intune or similar platforms.
Preferred: Associates or Bachelor's in CS or related field.
Preferred: experience with email security platforms like Barracuda.
Preferred: PowerShell or basic scripting experience.
Preferred: automation tools like Power Automate.
Preferred: interest in AI tools for troubleshooting and IT operations.
Preferred: experience in compliance-driven environments (CMMC/HIPAA/SOC 2).

Responsibilities

Provide Tier I and II support for hardware, software, Microsoft 365 via ticketing system.
Troubleshoot desktops, laptops, mobile devices, and peripherals.
Install, configure, and deploy new computers and equipment.
Support employee onboarding and offboarding.
Maintain documentation of requests and recurring issues.
Assist with Microsoft 365, Entra ID, Intune, Exchange Online.
Deploy configurations and security policies via Intune and Entra.
Manage user accounts, licensing, security groups, and permissions.
Monitor endpoint compliance, health, and inventory; lifecycle management.
Assist with email security investigations and incident response.
Monitor security alerts and escalate as needed.
Support CMMC compliance documentation and evidence collection.
Support testing, UAT, and validation for rollouts.
Document issues and create knowledge base articles and deployment guides.
Identify recurring issues and suggest process improvements.

Skills

Windows 11 Support

Troubleshooting

Endpoint Management

Microsoft Entra ID

Intune

PowerShell

Email Security

Automation Tools

Documentation

User Account Management

Education

Associates or Bachelor degree in Computer Science or related field

Tools

Microsoft 365

Intune

Entra ID

Barracuda

Power Automate

Security Tools

Job description

Provide Tier I and Tier II support for hardware, software, Microsoft 365, and business applications via the ticketing system while meeting response-time targets
Troubleshoot desktops, laptops, mobile devices, printers, conference room technology, and peripherals
Install, configure, and deploy new computers and technology equipment
Support employee onboarding and offboarding
Maintain accurate documentation of support requests and recurring issues
Assist with administration of Microsoft 365, Microsoft Entra ID, Intune, and Exchange Online
Deploy applications, device configurations, and security policies through Intune and Entra
Manage user accounts, licensing, security groups, and permissions
Monitor endpoint compliance, health, and inventory; support lifecycle management from procurement through retirement
Assist with email security, phishing, suspicious activity, compromised-device, and account-security investigations using established security tools and incident response procedures
Monitor and elevate security alerts when appropriate
Support CMMC compliance documentation, including evidence collection and control tracking related to CUI handling
Support testing, UAT, and validation for new software, hardware, and technology rollouts
Document issues and create knowledge base articles and deployment guides
Identify recurring issues and recommend process improvements

Requirements

1–3 years in IT support, desktop support, or a related role
Strong troubleshooting and customer service skills
Experience supporting Windows 11 and Microsoft 365
Basic understanding of Entra ID, endpoint management, networking, and cloud technologies
Curiosity and willingness to learn new technologies
Ability to follow structured testing procedures and document findings
Strong organization, communication, and attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Ability to live the four Inside-Out Company Commitments: Be the Advocate; Be Unreasonable; Be Vulnerable; Be Bonded
Must be a U.S. citizen authorized to work in the United States
Clean driving record with proof of insurance and valid driver's license
Preferred: familiarity with Microsoft Entra ID, Intune, or similar identity and endpoint management platforms
Preferred: Associates or Bachelor degree within Computer Science or related field
Preferred: experience with email security platforms such as Barracuda or similar solutions
Preferred: PowerShell or basic scripting experience
Preferred: experience with automation tools such as Power Automate or similar platforms
Preferred: familiarity with AI tools and interest in using AI for troubleshooting, documentation, automation, and IT operations
Preferred: prior experience in a compliance-driven environment such as CMMC, HIPAA, or SOC 2

Core Competencies

Demonstrates expertise in providing Tier I and Tier II IT support, including troubleshooting hardware and software issues, managing Microsoft 365 and Entra ID, and ensuring compliance with CMMC standards. Proficient in documentation, user account management, and application deployment while maintaining a strong focus on customer service and process improvement.

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