Onsite IT Help Desk Technician – VIP Support (Chicago)

Genesis10; Chicago (IL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401K

Commuter Benefits

Dental Insurance

Vision Insurance

Job summary

Genesis10 is seeking an IT Help Desk Technician - Level 1 for a 3+ month contract-to-hire opportunity in downtown Chicago, IL. The role supports executives and VIP users across Microsoft 365, AD, Citrix, and other enterprise apps.

Responsibilities include Level 1 support, account provisioning, device configuration, and collaboration with Level 2 technicians. Requires 1–3 years of hands-on IT help desk experience and onsite work five days per week.

Qualifications

• 1–3 years of hands-on IT Help Desk or desktop support experience preferred.
• Working knowledge of Microsoft Active Directory, including user account administration and access management.
• Experience troubleshooting Microsoft 365 applications and common Windows desktop issues.
• Familiarity with computer setup, workstation configuration, and end-user device provisioning.

Responsibilities

• Provide Level 1 technical support to corporate employees, executives, and VIP users in a professional, service-oriented environment.
• Troubleshoot hardware, software, application, and end-user technology issues.
• Support Microsoft 365 applications, Active Directory, Adobe Acrobat/PDF, Citrix, and other enterprise applications.
• Create and manage user accounts, assist with access-related requests, and support new-hire onboarding.
• Configure, provision, deploy, and troubleshoot laptops, desktops, and other end-user equipment.
• Provide technical support for Apple and Android mobile devices.
• Diagnose and resolve Citrix-related issues and common desktop application problems.
• Support legacy and predominantly on-premises systems and applications.
• Investigate technical issues, identify root causes where possible, and elevate more complex problems to appropriate support teams.
• Communicate effectively with end users, providing timely updates and clear explanations appropriate to their technical knowledge and business needs.
• Deliver responsive, discreet, and efficient technical support to executives and other high-priority users.
• Collaborate with Level 2 and senior technicians to resolve issues and expand technical knowledge.
• Demonstrate ownership of assigned issues and follow through to resolution.
• Participate in ongoing training and professional development to build technical skills and prepare for future advancement.

Skills

Help Desk

Windows Troubleshooting

Microsoft 365

Active Directory

Citrix

Mobile Devices

Tools

Adobe Acrobat

Job description

Genesis10 is seeking an IT Help Desk Technician - Level 1 for a 3+ month contract-to-hire opportunity in downtown Chicago, IL. The role supports executives and VIP users across Microsoft 365, AD, Citrix, and other enterprise apps.

Responsibilities include Level 1 support, account provisioning, device configuration, and collaboration with Level 2 technicians. Requires 1–3 years of hands-on IT help desk experience and onsite work five days per week.