Desktop Support Analyst- White Glove

Job Juncture; Denver (CO); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

White Glove is seeking a Desktop Support Analyst in Denver, CO to provide deskside and remote IT support for company users. The role includes acting as a Level 2 escalation point, troubleshooting hardware, software, and connectivity issues, and maintaining workstation images and deployments.

The candidate should have an associate degree in IT and 5 years of desktop support experience, with strong knowledge of Windows and Microsoft 365 apps, plus experience with ServiceNow, BeyondTrust, and

Qualifications

• Associate degree in Information Technology or equivalent.
• 5 years of desktop support experience.
• Strong knowledge of Windows operating systems and Microsoft 365 apps (Outlook, Word, Excel, PowerPoint).
• Experience with ServiceNow or a similar platform.
• Experience with BeyondTrust or comparable remote support.
• Experience with SCCM or Intune.
• Experience with Adobe Acrobat and Nuance PDF.
• Experience with Microsoft Edge, Google Chrome, and Mozilla Firefox.
• Experience with iOS and Android mobile devices.
• Experience with VPN connectivity and IP telephony.
• Experience with wireless networking across Windows, macOS, and mobile platforms.
• Experience supporting desktop computers, laptops, docking stations, printers, and related peripherals.

Responsabilités

• Deskside and remote technical support for company users.
• Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting SLAs.
• Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
• Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
• Support software applications.
• Set up and support new employee workstation.
• Maintain accurate documentation of incidents, assets, and resolutions.

Connaissances

Deskside & remote support

Windows OS

Microsoft 365 apps

VPN & IP telephony

Hardware/Software troubleshooting

Documentation

Formation

Associate degree in Information Technology

Outils

ServiceNow

BeyondTrust

SCCM/Intune

Adobe Acrobat/Nuance PDF

Edge/Chrome/Firefox

Description du poste

Desktop Support Analyst- Denver. CO- White Glove

*US Citizens or Perm GC holders

Key Responsibilities

• Deskside and remote technical support for company users.
• Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
• Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
• Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
• Support software applications.
• Set up and support new employee workstation.
• Maintain accurate documentation of incidents, assets, and resolutions.

Qualifications

• Associate degree in Information Technology or an equivalent combination of education and experience.
• 5 years of desktop support experience
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Experience supporting:
• ServiceNow or similar platform
• BeyondTrust or comparable remote support solutions
• Microsoft SCCM, Microsoft Intune, or other endpoint management tools
• Experience supporting:
• Adobe Acrobat and Nuance PDF
• Microsoft Edge, Google Chrome, and Mozilla Firefox
• iOS and Android mobile devices
• VPN connectivity and IP telephony
• Wireless networking across Windows, macOS, and mobile platforms
• Desktop computers, laptops, docking stations, printers, and related peripherals