IT Support Analyst - Regional Helpdesk & Onsite Role

Kimley Horn

Orlando (FL)

On-site

USD 52,000 - 78,000

Full time

6 days ago
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Benefits offered by this job

Retirement plan match
Health coverage
Flexible time off
Student loan matching
Tuition reimbursement
Family leave

Job summary

Kimley-Horn in Orlando, FL is seeking an Information Technology (IT) Analyst to join our local office. You will deliver daily IT support to the office and collaborate with regional IT teams to support multiple offices. This is not a remote position.

The role emphasizes customer service, problem solving, and strong communication. Ideal candidates have IT/CS education, knowledge of Windows ecosystems, and a willingness to travel within the region.

Qualifications

  • Candidates should have a passion for technology, a business mindset, and strong customer service orientation.
  • Demonstrated ability to troubleshoot, prioritize tasks, and follow through with internal clients.
  • Willingness to travel to other offices within the region as needed.

Responsibilities

  • Provide support on the corporate IT Helpdesk for the Orlando office.
  • Install printers, copiers, plotters, and other office equipment.
  • Install and support enterprise applications used across offices.
  • Perform data maintenance and data archiving tasks.
  • Assist with office moves and expansions as required.

Skills

Customer service
Communication
Willingness to travel
Self-starter
Organized

Education

BSc in IT/CS or related
AS in IT/CS or related

Tools

Windows OS
Office 365/Exchange
Windows Server 2016/2012
Active Directory
Networking basics
Printing/NTFS permissions

Job description

Kimley-Horn in Orlando, FL is seeking an Information Technology (IT) Analyst to join our local office. You will deliver daily IT support to the office and collaborate with regional IT teams to support multiple offices. This is not a remote position.

The role emphasizes customer service, problem solving, and strong communication. Ideal candidates have IT/CS education, knowledge of Windows ecosystems, and a willingness to travel within the region.

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