On-Site IT Support Analyst – Regional Helpdesk

Kimley Horn; Lakeland (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Retirement plan: 2-to-1 company match

Health coverage: medical, dental, and视

Time off: personal leave, flexible,浮动假

Student loan matching: 401(k)

Training programs: tuition reimburse

Family-friendly benefits

Job summary

Kimley-Horn in Lakeland, FL is seeking an Experienced IT Analyst to join our local office. This is not a remote role.

You will deliver daily IT support for the Lakeland office and collaborate with regional IT teams to support multiple offices across the region. The ideal candidate holds a Bachelor’s or Associate degree in IT/Systems or related field with 2+ years of experience, and is proficient in Windows 10, Office 365, Teams, OneDrive, Exchange, Windows Server, Active Directory, and basic

Qualifications

• Bachelor's or Associates Degree in Information Technology/Systems, Computer Science or related field.
• 2+ years of experience.
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamentals.
• Knowledge of Windows Server 2012/2016 printing and file-level NTFS permissions.
• Ability to troubleshoot Windows 10 and PC-level problems.
• Understanding of Windows Active Directory user accounts and security groups.
• Strong communication, written, and customer service skills.
• High aptitude and willingness to learn new technologies.
• Self-starter, highly organized, able to work with minimal supervision.
• Travel to other offices within the region as needed.

Responsibilities

• Provide support on the corporate IT Helpdesk.
• Install printers/copiers/plotters and other office equipment.
• Install and support enterprise applications.
• Perform data maintenance and data archiving.
• Assist with office moves/expansions.

Skills

Customer service mindset

Strong communication

Willingness to travel

Self-starter

Organized

Education

Bachelor's or Associates Degree in IT/Systems; Computer Science or related field

Tools

Windows 10

Office 365

Teams

OneDrive for Business

Exchange 365

Windows Server 2016

Active Directory

Networking basics

NTFS permissions

Job description

Kimley-Horn in Lakeland, FL is seeking an Experienced IT Analyst to join our local office. This is not a remote role.

You will deliver daily IT support for the Lakeland office and collaborate with regional IT teams to support multiple offices across the region. The ideal candidate holds a Bachelor’s or Associate degree in IT/Systems or related field with 2+ years of experience, and is proficient in Windows 10, Office 365, Teams, OneDrive, Exchange, Windows Server, Active Directory, and basic