On-Site IT Analyst: Helpdesk & Office Tech Expert

Kimley Horn; Lakeland (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Retirement plan

Health coverage

Paid time off

Student loan matching

Tuition reimbursement

Family benefits

Job summary

Kimley-Horn is seeking an Experienced Information Technology (IT) Analyst for our Lakeland, Florida office. This role requires hands-on IT support for the local office and regional teams, with emphasis on helpdesk assistance and enterprise application support.

The ideal candidate has 2+ years of IT experience, strong communication skills, and the ability to travel within the region. Local travel and minimal supervision are expected in a collaborative environment.

Qualifications

• Bachelor's or Associate degree in IT/Systems; Computer Science or related field.
• 2+ years of IT experience.
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental.
• Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions.
• Ability to understand Windows 10 and configure and troubleshoot PC level problems.
• Ability to understand basic Windows Active Directory; user accounts and security groups.
• Strong communication, written, and customer service skills.
• High aptitude and willingness to learn new technologies.
• A self-starter that can work with minimal supervision; highly organized.
• Travel (driving) to other offices within the region as needed.

Responsibilities

• Provide local IT helpdesk support for the Lakeland office and region.
• Support office equipment installation and maintenance.
• Install and support enterprise applications.
• Perform data maintenance and archiving.
• Assist with office moves/expansions.

Skills

Customer service

Communication

Self-starter

Organized

Willing to travel

Education

Degree in IT/CS or related field

Tools

Windows 10

Office 365

Teams

OneDrive for Business

Exchange 365

Windows Server 2016

Active Directory

Networking basics

NTFS permissions

Job description

Kimley-Horn is seeking an Experienced Information Technology (IT) Analyst for our Lakeland, Florida office. This role requires hands-on IT support for the local office and regional teams, with emphasis on helpdesk assistance and enterprise application support.

The ideal candidate has 2+ years of IT experience, strong communication skills, and the ability to travel within the region. Local travel and minimal supervision are expected in a collaborative environment.