IT Support Analyst I

Elevated Search Partners; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A growing company in the entertainment industry is seeking an IT Support Analyst based in Atlanta, Georgia. The ideal candidate will have 4-7 years of experience in IT support and possess strong troubleshooting skills in Windows and Microsoft 365 environments. Responsibilities include providing end-user support, setting up laptops and desktops, and troubleshooting connectivity issues. This role offers a dynamic environment and the chance to work with diverse technologies.

Qualifications

• 4–7 years in IT support, helpdesk, or desktop support roles.
• Experience working with laptops, desktops, and standard office hardware.
• Comfort with light physical tasks like moving or setting up equipment.

Responsibilities

• Provide end-user support across Windows laptops and Microsoft 365.
• Set up and deploy laptops and desktops for employees.
• Troubleshoot basic connectivity issues and escalate when needed.

Skills

Troubleshooting skills in Windows environments

Customer-first mindset

Clear communication style

Ability to manage multiple requests

Tools

Microsoft 365

Printers and common peripherals

Device management tools (e.g., Intune)

Job description

Our Client, a growing company in the entertainment and production space is looking for a hands‑on IT Support Analyst who enjoys solving problems, helping users, and keeping day‑to‑day IT operations running smoothly in a fast‑paced environment.

What You’ll Do

• Be the go‑to for end‑user support across Windows laptops, Microsoft 365, printers, and common peripherals
• Set up, deploy, and refresh laptops and desktops for new and existing employees
• Support user accounts, email setup, access changes, and offboarding
• Assist with conference room tech, AV setups, and collaboration tools
• Troubleshoot basic connectivity issues (Wi‑Fi, VPN, network access) and escalate when needed
• Track IT assets and keep tickets and documentation organized
• Provide occasional onsite support at nearby offices or operational sites

What You Bring

• 4–7 years in IT support, helpdesk, or desktop support roles
• Strong troubleshooting skills in Windows and Microsoft 365 environments
• Experience working with laptops, desktops, and standard office hardware
• A customer‑first mindset and clear communication style
• Ability to work independently and manage multiple requests
• Comfort with light physical tasks like moving or setting up equipment

Nice to Have

• Exposure to device management or identity tools (e.g., Intune, Entra ID)
• Basic networking knowledge or familiarity with enterprise Wi‑Fi environments
• Experience supporting cloud‑based phone or collaboration platforms
• Background in multi‑site, field, or production‑style environments