IT Support Analyst — Multisite Helpdesk

BrightFarms Inc; Atlanta (GA); On-site; USD 44,000 - 70,000; Full time

Job summary

BrightFarms Inc. seeks a Support Analyst to deliver IT support across our Atlanta facilities. You will resolve hardware, software, and connectivity issues for a distributed workforce, balancing frontline service with customer-focused support.

Responsibilities include handling tickets in ITSM, provisioning devices for new hires, onboarding/offboarding, and contributing to knowledge base. Strong communication and a service mindset are essential.

Qualifications

• 1+ years IT support or helpdesk experience.
• Windows 10/11 and Microsoft 365 proficiency.
• Basic networking concepts: DNS, DHCP, Wi‑Fi, VPN.
• Experience with a ticketing system and IT workflows.
• Strong communication and customer service mindset.
• Ability to manage multiple issues simultaneously.

Responsibilities

• Serve as first/second-line IT support for distributed workforce.
• Diagnose and resolve hardware, software, connectivity issues.
• Manage tickets through full lifecycle in ITSM.
• Assist with device provisioning for new hires.
• Support onboarding/offboarding and account provisioning.
• Escalate complex issues to infra/security teams.
• Contribute to knowledge base with solutions.
• Support AV and conferencing equipment.
• Assist with physical IT tasks (moves, cabling).

Skills

Windows 10/11

Microsoft 365

Customer service mindset

Communication skills

Multitasking

IT support experience

Education

CompTIA A+ or equivalent

Tools

Ticketing system

ITSM platform

Job description

BrightFarms Inc. seeks a Support Analyst to deliver IT support across our Atlanta facilities. You will resolve hardware, software, and connectivity issues for a distributed workforce, balancing frontline service with customer-focused support.

Responsibilities include handling tickets in ITSM, provisioning devices for new hires, onboarding/offboarding, and contributing to knowledge base. Strong communication and a service mindset are essential.