IT Technician: Data Center & Cloud Support

Hamilton Barnes Associates Limited; Georgia; On-site; USD 59,500 - 80,500; Full time

Job summary

Hamilton Barnes Associates Limited is seeking an IT Technician to support day-to-day IT operations in our Atlanta-area office. The role emphasizes end-user support, hardware and software maintenance, and contributing to network tasks under guidance as you develop skills in systems, infrastructure, or cloud administration.

You will collaborate with internal teams to resolve issues, maintain asset inventories, and assist with IT projects.

Qualifications

• Associate’s or Bachelor’s degree in IT, CS, or related field, or equivalent experience.
• 1–3 years of IT support or systems administration experience.
• Working knowledge of Windows operating systems.
• Basic understanding of TCP/IP, DNS, DHCP networking.
• Experience with ticketing systems and end-user support best practices.
• Strong problem-solving skills and customer service orientation.
• Clear verbal and written communication.
• Ability to prioritize tasks and manage multiple issues.
• Attention to detail and documentation accuracy.
• Willingness to learn and adapt in a fast-paced environment.
• Team-oriented mindset and ability to work independently.

Responsibilities

• End User Support: provide first & second-level support for desktops, laptops, mobile devices, & peripherals.
• Hardware & Systems Support: install, configure, maintain, & troubleshoot workstation hardware and related peripherals.
• Networking & Connectivity: support basic network infrastructure and troubleshoot connectivity issues.
• Process Management & Documentation: follow ITSM processes and document procedures and configurations.
• General IT Operations: monitor systems, support software deployment, and participate in IT projects.

Skills

Windows OS

Networking basics

Ticketing systems

Customer service

Communication

Prioritization

Documentation

Teamwork

Adaptability

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

Active Directory

Microsoft 365

Virtualization

Cloud platforms

Job description

Hamilton Barnes Associates Limited is seeking an IT Technician to support day-to-day IT operations in our Atlanta-area office. The role emphasizes end-user support, hardware and software maintenance, and contributing to network tasks under guidance as you develop skills in systems, infrastructure, or cloud administration.

You will collaborate with internal teams to resolve issues, maintain asset inventories, and assist with IT projects.