IT Support Analyst III — Enterprise Tech on Campus

Arizona; Tucson (AZ); Presencial; USD 59.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Tuition reduction

Paid vacation

Descripción de la vacante

University of Arizona Information Technology Services (UITS) seeks an IT Support Computing Analyst III for on-site work at the Tucson campus. The role delivers high-level technical assistance for faculty, staff, and campus colleagues, supporting enterprise systems and collaborating with IT partners to implement technology solutions.

The position requires a Bachelor's degree or equivalent experience and ~5 years in IT support, with proficiency in Windows/macOS environments, AD, M365, and

Formación

• Bachelor's degree or equivalent professional experience.
• 5 years of relevant work experience or equivalent education.
• Experience supporting IT in higher education or enterprise environments.

Responsabilidades

• Provide advanced technical support to faculty, staff, and campus colleagues.
• Install, configure, maintain desktops, laptops, and mobile devices.
• Manage software deployment, updates, and licensing.
• Utilize Azure, InTune, JAMF, and Active Directory to support end user technologies.
• Coordinate configuration, installation, and troubleshooting of applications and system integrations.
• Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
• Monitor, troubleshoot, and optimize campus network connectivity and performance.
• Maintain documentation of inventory, service requests, incidents, and resolutions.
• Train and guide faculty, staff, and DCCs in secure use of university technology resources.
• Collaborate with IT teams on system upgrades, deployments, and new technology rollouts.
• Mentor teammates in technical and customer service skills.

Conocimientos

Active Directory

Microsoft 365

Endpoint management

Networking fundamentals

Customer service

Cross-platform (Windows/macOS)

Educación

Bachelor's degree

Herramientas

Azure

InTune

JAMF

Descripción del empleo

University of Arizona Information Technology Services (UITS) seeks an IT Support Computing Analyst III for on-site work at the Tucson campus. The role delivers high-level technical assistance for faculty, staff, and campus colleagues, supporting enterprise systems and collaborating with IT partners to implement technology solutions.

The position requires a Bachelor's degree or equivalent experience and ~5 years in IT support, with proficiency in Windows/macOS environments, AD, M365, and