IT Support Computing Analyst III

Arizona; Tucson (AZ); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Tuition reduction

Paid vacation

Job summary

University of Arizona Information Technology Services (UITS) seeks an IT Support Computing Analyst III for on-site work at the Tucson campus. The role delivers high-level technical assistance for faculty, staff, and campus colleagues, supporting enterprise systems and collaborating with IT partners to implement technology solutions.

The position requires a Bachelor's degree or equivalent experience and ~5 years in IT support, with proficiency in Windows/macOS environments, AD, M365, and

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5 years of relevant work experience or equivalent education.
• Experience supporting IT in higher education or enterprise environments.

Responsibilities

• Provide advanced technical support to faculty, staff, and campus colleagues.
• Install, configure, maintain desktops, laptops, and mobile devices.
• Manage software deployment, updates, and licensing.
• Utilize Azure, InTune, JAMF, and Active Directory to support end user technologies.
• Coordinate configuration, installation, and troubleshooting of applications and system integrations.
• Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
• Monitor, troubleshoot, and optimize campus network connectivity and performance.
• Maintain documentation of inventory, service requests, incidents, and resolutions.
• Train and guide faculty, staff, and DCCs in secure use of university technology resources.
• Collaborate with IT teams on system upgrades, deployments, and new technology rollouts.
• Mentor teammates in technical and customer service skills.

Skills

Active Directory

Microsoft 365

Endpoint management

Networking fundamentals

Customer service

Cross-platform (Windows/macOS)

Education

Bachelor's degree

Tools

Azure

InTune

JAMF

Job description

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University’s teaching, research, and administrative mission. This position delivers high-level technical assistance to end users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties & Responsibilities

• Provide advanced technical support to faculty, staff, anddesignated campus colleagues, diagnosing and resolving complex hardware,software, and network issues.
• Install, configure, and maintain desktops, laptops, mobiledevices, and related technologies, ensuring systems remain current, secure, andoptimized.
• Manage software deployment, updates, and licensing;troubleshoot software-related issues.
• Utilize enterprise administrative tools like Azure, InTune,JAMF, and Active Directory to support end user technologies in coordinationwith other IT teams.
• Coordinate the configuration, installation, andtroubleshooting of applications and system integrations.
• Perform hardware maintenance, repairs, upgrades, andcomponent replacements as needed.
• Monitor, troubleshoot, and optimize campus networkconnectivity and performance.
• Maintain accurate documentation of inventory, servicerequests, incidents, and resolutions.
• Train and guide faculty, staff, and DCCs in the effectiveand secure use of university technology resources.
• Collaborate with IT teams on institution-wide initiatives,such as system upgrades, deployments, and new technology rollouts.
• Act as a mentor to fellow teammates in the development oftheir technical and customer service skills.
• Collaborate with support to refer clients to otherUniversity resources and train them on the proper use of those resources.
• Ability to prioritize multiple, competing tasks whilemeeting deadlines in a fast-paced service.
• Stay current with emerging technologies and recommendsolutions that enhance the University’s IT environment.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Working knowledge of Active Directory, Microsoft 365, andendpoint management tools.
• Knowledge of networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service andeffective communication.
• Knowledge and experience supporting hardware and softwarein a mixed Windows and macOS environment.

Physical Requirements

• This position requires the ability to lift, carry, and moveequipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience providing IT support in a higher education or enterprise environment.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Information Technology

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$59,404 - $74,254

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

8

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Career Stream and Level

PC3

Job Family

IT Support

Job Function

Information Technology

Type of criminal background check required

Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies

1

Open Date

11/6/2026

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Contact Information for Candidates

[e-mail]

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].