Remote IT Support Helpdesk Analyst I

University of Arizona; Tucson (AZ); Remote; USD 31,000 - 39,000; Full time

Benefits offered by this job

Remote work within Arizona

Full benefits

Tuition reduction for employee and 
-


Tuition reduction for employee and or

Job summary

The University of Arizona is seeking an IT Support Helpdesk Analyst I to assist the campus community with computer technology usage, maintenance, and repair. You will handle inbound calls, chats, and portal tickets, delivering solutions and training as needed.

Position offers remote work within Arizona and two shift options, with full-time status and non-exempt, hourly pay. Benefits include health, dental, vision, and retirement programs, reflecting UA's commitment to employee well-being.

Qualifications

• Bachelor's degree or equivalent advanced learning attained through experience required.

Responsibilities

• Answer inbound phone calls and take great care of our customers by identifying and providing solutions to their technical challenges.
• Answer inbound online chats and take great care of our customers by identifying and providing solutions to their technical challenges.
• Reply to inbound portal tickets our customers submit and follow up on any personal tickets that could not be solved on the day they came in.
• Trainings, Weekly Meetings, One on Ones, Professional Development.

Skills

Customer service

Networking

Remote troubleshooting

IT support

Team player

Time management

Written communication

Verbal communication

Education

Bachelor's degree

Job description

The University of Arizona is seeking an IT Support Helpdesk Analyst I to assist the campus community with computer technology usage, maintenance, and repair. You will handle inbound calls, chats, and portal tickets, delivering solutions and training as needed.

Position offers remote work within Arizona and two shift options, with full-time status and non-exempt, hourly pay. Benefits include health, dental, vision, and retirement programs, reflecting UA's commitment to employee well-being.