Multi-Campus IT Support Technician

Academy of Mathematics and Science, Inc.; Tucson (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement contributions

Paid time off

Job summary

Academies of Math and Science (AMS) is seeking an IT Support Specialist I to deliver frontline technical support across two Tucson campuses. You will troubleshoot desktops, laptops, Chromebooks, printers, and mobile devices, and support classroom technology, projectors, telephones, and AV equipment.

This role requires travel between campuses and a commitment to reliable day-to-day IT operations. The ideal candidate has at least 1 year of IT experience, familiarity with Windows, ChromeOS, iOS,

Qualifications

• 1 year of IT or technical support experience.
• Experience supporting Windows, ChromeOS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, SMTP).

Responsibilities

• Provide on-site technical support to staff, school leaders, and campus users across two Tucson locations.
• Troubleshoot hardware, software, network connectivity, and classroom technology issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology, including projectors, phones, and AV equipment.
• Respond to and manage help desk tickets, prioritizing requests by urgency and impact.
• Escalate complex issues to IT leadership when needed.

Skills

Windows support

ChromeOS

iOS/Android

Office 365

Google Workspace

Networking basics

Help desk tickets

Customer service

Communication skills

Tools

Ticketing systems

Imaging devices

Asset management

Job description

Academies of Math and Science (AMS) is seeking an IT Support Specialist I to deliver frontline technical support across two Tucson campuses. You will troubleshoot desktops, laptops, Chromebooks, printers, and mobile devices, and support classroom technology, projectors, telephones, and AV equipment.

This role requires travel between campuses and a commitment to reliable day-to-day IT operations. The ideal candidate has at least 1 year of IT experience, familiarity with Windows, ChromeOS, iOS,