Hybrid IT Help Desk & Desktop Support Analyst II

Aleron; Buffalo (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full benefits package including health insurance

PTO plus 10 paid holidays

Job summary

Aleron in Buffalo, NY is seeking a Technical Support Analyst II knowledgeable in desktop support and IT troubleshooting. The role involves offering comprehensive support to end users and assisting with installations and deployments across the company.

Qualified candidates will have a Bachelor's degree in Computer Science or 4 years of relevant experience. The position includes a full benefits package and an expected salary range of $60,000-$70,000.

Qualifications

• Bachelor's degree in Computer Science or 4 years' experience in technical support.
• 3 years of experience in help desk and IT environment.
• 1 year experience in computer project management and backup systems.

Responsibilities

• Provide hardware and software support for technology challenges.
• Install, configure, and troubleshoot hardware and software issues.
• Communicate with IT department regarding various issues.

Skills

Bachelor's degree in Computer Science or 4 years of experience

3 years of experience in a help desk and IT environment

1 year of experience in computer project management

1 year proficiency in Windows, Office 365, TCP/IP

Excellent verbal and written communication skills

Education

Bachelor's degree in Computer Science

Tools

Windows

Office 365

TCP/IP protocol

Job description

Aleron in Buffalo, NY is seeking a Technical Support Analyst II knowledgeable in desktop support and IT troubleshooting. The role involves offering comprehensive support to end users and assisting with installations and deployments across the company.

Qualified candidates will have a Bachelor's degree in Computer Science or 4 years of relevant experience. The position includes a full benefits package and an expected salary range of $60,000-$70,000.