IT Support Analyst I — End-User Tech: Windows & Devices

Austin Community College; Los Angeles (CA); On-site; USD 68,905 - 92,862; Full time

Benefits offered by this job

Comprehensive County benefits

Medical and dental coverage

Paid time off

Job summary

A community college in California is seeking a Technical Support Analyst I to support frontline technology operations tied to homelessness services. You will handle installing, configuring, troubleshooting, and maintaining end-user devices in a Windows environment. The ideal candidate has experience in technical support, especially within public agency settings. The position offers comprehensive County benefits, including medical and dental coverage, and a salary range of approximately $68,905 to $92,862 annually.

Qualifications

• One year of experience in installing, configuring, testing, troubleshooting, and repairing client devices in a Windows environment.
• Valid California Class C Driver License, or ability to use an alternative method of transportation.

Responsibilities

• Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment.
• Resolve hardware, software, and network connectivity issues.
• Prepare user instructions and training materials for end-users.
• Support hardware and software upgrades and licensing-related tasks.

Skills

Troubleshooting

Customer Service

Device Deployment

Training

Job description

A community college in California is seeking a Technical Support Analyst I to support frontline technology operations tied to homelessness services. You will handle installing, configuring, troubleshooting, and maintaining end-user devices in a Windows environment. The ideal candidate has experience in technical support, especially within public agency settings. The position offers comprehensive County benefits, including medical and dental coverage, and a salary range of approximately $68,905 to $92,862 annually.