IT Support Analyst I — End-User Tech & Onboarding

KORE; Village of Westbury (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

KORE is seeking an IT Support Analyst in New York to provide technical assistance for employees. You will handle desktop hardware, software, and network issues, manage user accounts, and support enterprise apps across onsite and remote environments.

The role emphasizes strong customer service, problem solving, and incident documentation, with opportunities to participate in IT projects and security initiatives.

Qualifications

• 1-3 years of experience in IT help desk, desktop support, or technical support roles.
• Experience supporting Microsoft Windows environments and common business applications.
• Experience using IT service management (ITSM) or ticketing systems.

Responsibilities

• Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, operating system, network, and connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Provision, modify, and deactivate user accounts, permissions, and access rights.
• Support enterprise applications, including troubleshooting user access and functionality issues.
• Manage and prioritize support tickets to meet established SLAs.
• Document incidents, resolutions, procedures, and technical knowledge articles.
• Assist with onboarding and offboarding activities, including equipment setup and account management.

Skills

Windows OS

Microsoft 365

ITSM / Ticketing

Active Directory/Entra ID

Networking basics

Endpoint management tools

Cybersecurity basics

Customer service

Education

Associate's or Bachelor's degree in IT or related field

Tools

Endpoint management tools

Job description

KORE is seeking an IT Support Analyst in New York to provide technical assistance for employees. You will handle desktop hardware, software, and network issues, manage user accounts, and support enterprise apps across onsite and remote environments.

The role emphasizes strong customer service, problem solving, and incident documentation, with opportunities to participate in IT projects and security initiatives.