Entry-Level IT Support Analyst – Helpdesk

Kore Wireless Group; Village of Westbury (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Kore Wireless Group is seeking a Support Analyst I in Westbury, NY to provide first- and second-level IT help desk support for onsite and remote end users, troubleshoot hardware, software, network and system issues, and maintain ticketing records.

The role requires 1-3 years in IT support, a degree in IT or related field, experience with Windows, Microsoft 365, AD/Entra ID, and strong customer service. Travel may be required.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of experience in IT help desk, desktop support, or technical support roles.
• Experience supporting Microsoft Windows environments and common business applications.
• Experience using IT service management (ITSM) or ticketing systems.

Responsibilities

• Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, operating system, network, and connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Provision, modify, and deactivate user accounts, permissions, and access rights.
• Support enterprise applications, including troubleshooting user access and functionality issues.
• Manage and prioritize support tickets to meet established SLAs.
• Document incidents, resolutions, procedures, and technical knowledge articles.
• Assist with onboarding and offboarding activities, including equipment setup and account management.
• Perform software installations, upgrades, patches, and system updates.
• Support conference room technology, audio/visual equipment, and collaboration tools.
• Escalate complex issues to appropriate IT teams or vendors as needed.
• Monitor recurring issues and recommend process improvements to reduce support requests.
• Maintain IT asset inventories and assist with equipment lifecycle management.
• Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives.
• Support IT projects, system implementations, and technology rollouts.

Skills

Windows operating systems

Microsoft 365

Active Directory

Entra ID / Azure AD

IT service management

customer service

problem solving

documentation

Education

Associate's degree in IT or related field

Bachelor's degree in IT or related field

Tools

ITSM systems

ticketing systems

Job description

Kore Wireless Group is seeking a Support Analyst I in Westbury, NY to provide first- and second-level IT help desk support for onsite and remote end users, troubleshoot hardware, software, network and system issues, and maintain ticketing records.

The role requires 1-3 years in IT support, a degree in IT or related field, experience with Windows, Microsoft 365, AD/Entra ID, and strong customer service. Travel may be required.