IT Support Analyst — Hands-on IT & Systems Support

Altec; Mount Airy (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Vacation and Holidays

Parental Leave

Disability Leave

Flexible Spending Accounts

Tuition Assistance

Employee Assistance Program

Life Insurance

Additional Wellness Programs

Job summary

Altec is seeking an IT professional to support information systems planning, implementation, and administration across a business unit. The role covers diagnosing and resolving hardware, software, and network issues, plus maintaining documentation and backups.

You will install and monitor LAN/WAN networks, enforce security measures, and collaborate with end users and vendors to ensure reliable service delivery.

Qualifications

• High School Diploma or GED required; technical degree preferred for advancement.
• Bachelor’s degree (technical) preferred; 2 years relevant experience required.
• Experience with IT help desk, hardware, software, and network support.

Responsibilities

• Plans and implements technology solutions to meet business unit needs in alignment with enterprise standards.
• Collaborates with end users to diagnose and resolve technical issues across hardware, software, and network systems.
• Manages relationships with local technology vendors to support service delivery and procurement.
• Maintains detailed documentation of IT methodologies, processes, and system specifications; assists with planning and scheduling of IT initiatives.
• Installs and monitors network infrastructure including LANs, WANs, and wireless networks to ensure performance and reliability.
• Implements basic security measures to protect systems, networks, and data; ensures backup strategies and recovery plans are current.
• Supports and contributes to the development and enforcement of enterprise technology policies and procedures.
• Travel up to 25% may be required, specific assignments may have additional travel requirements.
• Continued enhancement of skills and knowledge base.

Skills

Desktop Administration

IT Support

Hardware Troubleshooting

Software Installation

PC Imaging

Operating System

General Office Software

IT Help Desk Software

Computer Maintenance

User Administration

Education

High School Diploma/GED

Bachelor's Degree (Technical Degree Preferred)

Job description

Altec is seeking an IT professional to support information systems planning, implementation, and administration across a business unit. The role covers diagnosing and resolving hardware, software, and network issues, plus maintaining documentation and backups.

You will install and monitor LAN/WAN networks, enforce security measures, and collaborate with end users and vendors to ensure reliable service delivery.