IT Support & Onboarding Specialist

Lever, Inc.; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

ALOM is seeking an IT Support Specialist to join our Information Technology team. You will provide hands-on technical support across the organization, from desktop setup and helpdesk assistance to onboarding new employees on ALOM technology systems.

You will design processes, gather requirements, document workflows, and assist with asset management, end-user support, and cross-functional initiatives.

Qualifications

• Experience deploying and setting up Microsoft- and Linux-based computers.
• Proficiency in all systems used by the company, including Microsoft Office 365.
• Excellent written and verbal communication skills.
• High school diploma or equivalent required; some college coursework preferred.

Responsibilities

• Architect processes with cross-functional teams and document workflows.
• Gather requirements for process design from stakeholders and SMEs.
• Streamline processes and document designs with input from stakeholders.
• Create documentation for development and infrastructure projects.
• Support day-to-day helpdesk operations and assist end users.
• Assist with asset management of physical and virtual assets.
• Provide on-site IT support in office/warehouse environments.
• Train new employees to understand ALOM technology systems.
• Maintain records and documentation per policies and regulations.

Skills

Desktop support

Documentation

Communication

Time management

Education

High school diploma

Some college coursework

Tools

Microsoft Office 365

Exchange Online

Microsoft Entra

Active Directory

IT asset management tools

Helpdesk ticketing systems

Job description

ALOM is seeking an IT Support Specialist to join our Information Technology team. You will provide hands-on technical support across the organization, from desktop setup and helpdesk assistance to onboarding new employees on ALOM technology systems.

You will design processes, gather requirements, document workflows, and assist with asset management, end-user support, and cross-functional initiatives.