IT Support Analyst

Construction Partners Inc.; Austin (TX); On-site; USD 46,000 - 65,000; Full time

Job summary

Construction Partners Inc. in Austin, TX is seeking an IT Support Analyst to join the IT team.

The role provides frontline technical assistance, end-user support, and training for staff, helping resolve issues promptly and keep users informed on ticket status. You will use remote control software, phone, video conferencing, and email to assist end users, document steps in the ticketing system, and collaborate with other IT departments to ensure smooth operation of desktops, laptops, and mobile

Qualifications

• Experience providing frontline IT support to end users.
• Ability to document issues and resolutions in a ticketing system.
• Familiarity with remote support tools and mobile device management.

Responsibilities

• Serve as the primary point of contact for end-user IT support and troubleshooting.
• Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
• Monitor and respond to support requests submitted through the ticketing system and email.
• Maintain accurate records of computer and hardware inventory.
• Configure, deploy, and support desktop and laptop systems for new and existing employees.
• Configure, deploy, and provide ongoing support for mobile devices.

Skills

End-user support

Troubleshooting

Ticketing system

Remote desktop

Tools

PC remote control software

Mobile device support

Job description

Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Austin, TX. IT Support Analysts are responsible for providing technical support, assistance, and help with basic IT support and training for all end users. This position is also responsible for resolving issues promptly and keeping the users informed on the status of their open cases. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Analyst team will work closely with all the other IT departments to resolve any IT issue.

Duties and Responsibilities

• Serve as the primary point of contact for end-user IT support and troubleshooting.
• Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
• Monitor and respond to support requests submitted through the ticketing system and email.
• Maintain accurate records of computer and hardware inventory.
• Configure, deploy, and support desktop and laptop systems for new and existing employees.
• Configure, deploy, and provide ongoing support for mobile devices.
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