IT Support Analyst

Construction Partners, Inc.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Construction Partners Inc. in Austin, TX seeks an IT Support Analyst to join the IT team. The role provides technical support, assistance, and basic IT training for all end users, resolving issues promptly and keeping users informed on case status.

End-user support is delivered via PC remote control, telephone, video conferencing, email, and other channels. The analyst collaborates with other IT departments to resolve issues and maintains accurate records in the ticketing system, hardware

Qualifications

• End-user IT support experience preferred
• Strong documentation and ticketing skills
• Ability to communicate technical information to non-technical users

Responsibilities

• Serve as the primary point of contact for end-user IT support and troubleshooting.
• Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
• Monitor and respond to support requests submitted through the ticketing system and email.
• Maintain accurate records of computer and hardware inventory.
• Configure, deploy, and support desktop and laptop systems for new and existing employees.
• Configure, deploy, and provide ongoing support for mobile devices.

Job description

Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Austin, TX. IT Support Analysts are responsible for providing technical support, assistance, and help with basic IT support and training for all end users. This position is also responsible for resolving issues promptly and keeping the users informed on the status of their open cases. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Analyst team will work closely with all the other IT departments to resolve any IT issue.

Duties and Responsibilities

• Serve as the primary point of contact for end-user IT support and troubleshooting.
• Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
• Monitor and respond to support requests submitted through the ticketing system and email.
• Maintain accurate records of computer and hardware inventory.
• Configure, deploy, and support desktop and laptop systems for new and existing employees.
• Configure, deploy, and provide ongoing support for mobile devices.
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