End-User Computing & IT Support Specialist

Infosys Limited; Austin (TX); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse‑se

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Job summary

Infosys Limited is hiring for Technology Consultant 2 in Austin, TX. The role focuses on end user computing, desktop/laptop support, incident handling, and software deployment to ensure secure, compliant, and efficient IT operations.

The position emphasizes cross-functional collaboration, hands-on coding experience, and the ability to support global delivery in a dynamic digital services environment.

Qualifications

• Provide L1/L2 support, resolve tickets (hardware, OS, applications, connectivity), support remote users (VPN/tools), and ensure SLA adherence.
• Install and support enterprise applications (MS Office, VPN, antivirus), manage licenses/compliance, and deploy software via SCCM/Intune.
• Manage IT asset inventory, track lifecycle (procurement to decommission), and maintain CMDB updates.
• Handle password resets/unlocks, coordinate with IAM/AD for access, and support MFA tools (RSA, Duo).
• Troubleshoot LAN/Wi‑Fi/VPN issues, configure IP, printers, shared drives, and coordinate with network teams.
• Ensure endpoint security (antivirus, encryption, patching), adhere to policies, and support audits/compliance checks.
• Hands‑on experience with patching and system updates.
• Diagnose hardware failures, coordinate vendor repairs/replacements, and manage warranty claims.
• Maintain knowledge base, document issues/resolutions, and provide status reports to management.
• Train users on tools and security best practices and support new employee onboarding.

Responsibilities

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.

Skills

Desktop/Laptop Support

User Support & Incident Handling

Software & Application Management

Device Management

User Account & Access Support

Network & Connectivity Support

Security & Compliance

Patch Management

Hardware Support

Documentation & Reporting

User Guidance & Onboarding

Education

Bachelor’s degree or foreign equivalent

Tools

SCCM/Intune

IAM/AD

ServiceNow

Job description

Infosys Limited is hiring for Technology Consultant 2 in Austin, TX. The role focuses on end user computing, desktop/laptop support, incident handling, and software deployment to ensure secure, compliant, and efficient IT operations.

The position emphasizes cross-functional collaboration, hands-on coding experience, and the ability to support global delivery in a dynamic digital services environment.