IT Support Analyst — Desktop & Remote (Evenings)

Travis County

Austin (TX)

On-site

USD 50,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Paid vacation

Sick leave

Health insurance

Dental insurance

Free health clinic for you and depend

Retirement plan

Job summary

Travis County is seeking a Customer Support Analyst for the Information Technology Division in Austin. You will provide first- and second-level desktop support via remote tools and assist with basic network administration to ensure smooth user operations.

Qualifications include a Bachelor’s degree in a related field and two years of experience, plus a Texas driver’s license. MCP and A+ are preferred; strong communication and customer service skills are essential.

Qualifications

Bachelor’s degree in Computer Science, Information Systems or a related field with two years of relevant work experience or equivalent.
Valid Texas Driver’s License required.
Preferred MCP and A+ Certifications.

Responsibilities

Provide first- and second-level desktop support through remote applications.
Perform basic network administration and troubleshoot communication problems affecting users.
Log calls, document issues and resolutions, and escalate when needed.
Explain technical problems in nontechnical language for end users.
Assist with knowledge base articles and contribute to team success.
Support on-site and remote users as part of IT operations.