Desktop Support Analyst II — IT Troubleshooter (Austin)

Ottobock; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health savings accounts with employer"

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term di

401k match up to 3.5%

Paid parental leave

Job summary

Otto Bock Healthcare North America, Inc. in Austin, TX is seeking a Desktop Support Analyst II to join our on-site IT team. The role focuses on daily IT support requests and assisting IT management with project work to balance workload and expand capacity.

Responsibilities include resolving hardware and software issues, configuring systems, and documenting problems and resolutions. A 3–5 year IT support background and a 2–4 year degree are preferred, with ITIL Foundation v3 certification

Qualifications

• Minimum 3–5 years of IT support experience.
• Two–to four-year degree preferred; ITIL Foundation v3 certification desired.
• Ability to install, configure and maintain business computers, networks, and related hardware/software.
• Strong knowledge of computer and/or network security systems, procedures, techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Organizational and prioritization skills; customer-facing communication.
• Teamwork, self-starter attitude and constructive feedback receptiveness.

Responsibilities

• Perform day to day IT Support needs of the business according to service level targets and objectives.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.
• Perform software and application installation, and upgrades.
• Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
• Track, prioritize and document requests using a support desk ticket system.
• Administer phone systems including hardware, softphone, voicemail and cellular.
• Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.
• Work as a team member with other technical staff.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Document all aspects of work including network problems and resolutions for future reference.
• Other duties as assigned.

Skills

IT Support

Networking

Security

Communication

Team player

Education

Associate/Bachelor degree

ITIL Foundation v3

Job description

Otto Bock Healthcare North America, Inc. in Austin, TX is seeking a Desktop Support Analyst II to join our on-site IT team. The role focuses on daily IT support requests and assisting IT management with project work to balance workload and expand capacity.

Responsibilities include resolving hardware and software issues, configuring systems, and documenting problems and resolutions. A 3–5 year IT support background and a 2–4 year degree are preferred, with ITIL Foundation v3 certification