Venue IT & Tech Support Lead

ASM Global; Mansfield (MA); On-site; USD 24,796 - 30,307; Part time

Job summary

A leading hospitality solutions provider is seeking a customer service-focused individual for IT support roles at their locations. The position requires excellent analytical and problem-solving skills in a dynamic work environment. Qualifications include a Bachelor's degree in Computer Information Systems and 1-3 years of relevant experience. Responsibilities involve daily event support, problem resolution, and ensuring operational efficiency during events. Pay rate ranges from $18 to $22 per hour, requiring flexibility in scheduling.

Qualifications

• 1-3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Good understanding of networking, including TCP/IP and VLAN.
• Experience with virtual environments.
• Adaptable to a dynamic environment.

Responsibilities

• Provide event day setup and support for point-of-sale systems.
• Work with vendors to resolve issues.
• Conduct stadium walk-throughs pre and during events.
• Diagnose software and hardware errors.
• Serve as the point of contact for IT-related matters.

Skills

Customer service orientation

Analytical skills

Problem-solving abilities

Effective communication

Flexibility

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Windows operating systems administration

Microsoft Office Suite

Wireless LAN concepts

SQL systems

Job description

A leading hospitality solutions provider is seeking a customer service-focused individual for IT support roles at their locations. The position requires excellent analytical and problem-solving skills in a dynamic work environment. Qualifications include a Bachelor's degree in Computer Information Systems and 1-3 years of relevant experience. Responsibilities involve daily event support, problem resolution, and ensuring operational efficiency during events. Pay rate ranges from $18 to $22 per hour, requiring flexibility in scheduling.