Information Technology Support Analyst

Hitech Advisors; Great Falls Crossing (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative technology firm is looking for a proactive IT Support Analyst to enhance their support team. The ideal candidate will bring strong technical skills in troubleshooting both Windows and Mac systems, alongside exceptional communication abilities. This role will involve managing technical tickets, supporting AV/Zoom-enabled conference rooms, and utilizing various asset management tools. Join a dynamic environment where your contributions will directly improve IT support processes and user satisfaction. If you are detail-oriented and passionate about technology, this is the perfect opportunity to make an impact in a growing company.

Qualifications

• Strong experience in IT support for Windows and Mac environments.
• Familiarity with ticketing systems and asset management tools.

Responsibilities

• Provide IT support for Windows and Mac users, troubleshooting hardware and software.
• Manage technical tickets using ServiceNow and Jira.

Skills

IT Support

Technical Troubleshooting

Communication Skills

Asset Management

Ticketing Systems

Tools

ServiceNow

Jira

Oomnitza

Jamf

Zamf

Google Admin Console

Azure AD

Zoom

Microsoft Teams

Job description

We are seeking a proactive and detail-oriented IT Support Analyst to join our team. The ideal candidate will have strong experience supporting end users, managing assets, and resolving technical issues across both Windows and Mac environments. This role requires in-depth familiarity with ticketing systems and asset management tools, along with strong communication skills to provide exceptional support across a range of platforms.

Key Responsibilities:

• Provide front-line IT support for both Windows and Mac users, including hardware and software troubleshooting.
• Manage and resolve technical tickets using systems such as ServiceNow and Jira.
• Support and troubleshoot AV/Zoom-enabled conference rooms, ensuring smooth execution of meetings and events.
• Offer hands-on support for Zoom and Microsoft Teams platforms.
• Perform asset management and inventory tracking using tools such as Oomnitza, Jamf, and Zamf.
• Administer user accounts and permissions using Google Admin Console and Azure AD.
• Collaborate with cross-functional teams to ensure timely resolution of issues and improve the overall IT support process.
• Maintain documentation of support processes, recurring issues, and solutions.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Technology, Information and Internet