IT SUPPORT ANALYST

Socket.dev; Austin (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and benefitspackage

Opportunities for professional growth

A supportive and collaborative work环境

The opportunity to make a positive IMP

Job summary

Socket.dev in Houston, TX is seeking an experienced IT Support Analyst to deliver technical support for staff and ensure stable information systems. The role requires a strong IT background, problem-solving skills, and the ability to thrive in a fast-paced environment.

Responsibilities include hardware/software/network support, system backups, documentation, staff training, and collaboration with the IT team to implement improvements. On-call after hours participation is expected.

Qualifications

• Bachelor’s degree in CS, IT, or a related field.
• 2+ years in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and administration.
• Familiarity with Active Directory, Exchange, and Office 365.

Responsibilities

• Provide technical support to staff for hardware, software, and network issues
• Troubleshoot and resolve technical problems in a timely manner
• Install, configure, and maintain computer systems, printers, and other IT equipment
• Monitor and maintain network and system security
• Perform regular backups and ensure data integrity
• Create and maintain technical documentation and user guides
• Train staff on new technologies and systems
• Collaborate with IT team members to identify and implement system improvements
• Stay updated on industry trends and advancements in technology
• Participate in on-call rotation for after-hours support as needed

Skills

Problem solving

Communication

Teamwork

Attention to detail

Organizational skills

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Active Directory

Exchange

Office 365

Job description

We are seeking an experienced IT Support Analyst to join our team in Houston, Texas. The IT Support Analyst will provide technical support to our staff and ensure the smooth operation of our information systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide technical support to staff for hardware, software, and network issues


• Troubleshoot and resolve technical problems in a timely manner


• Install, configure, and maintain computer systems, printers, and other IT equipment


• Monitor and maintain network and system security


• Perform regular backups and ensure data integrity


• Create and maintain technical documentation and user guides


• Train staff on new technologies and systems


• Collaborate with IT team members to identify and implement system improvements


• Stay updated on industry trends and advancements in technology


• Participate in on-call rotation for after-hours support as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field


• Minimum of 2 years of experience in IT support or a similar role


• Strong knowledge of Windows and Mac operating systems


• Experience with network troubleshooting and administration


• Familiarity with Active Directory, Exchange, and Office 365


• Excellent problem-solving and communication skills


• Ability to work independently and in a team environment


• Attention to detail and strong organizational skills


• Ability to prioritize and manage multiple tasks in a fast-paced environment


• Experience in the healthcare industry is a plus

We Offer:

• Competitive salary and benefits package


• Opportunities for professional growth and development


• A supportive and collaborative work environment


• The opportunity to make a positive impact in the lives of children and families