IT SUPPORT ANALYST

VigorCare Pediatric Services; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive team

Impact on families

Job summary

VigorCare Pediatric Services in Houston, TX seeks an experienced IT Support Analyst to provide technical assistance to staff and ensure smooth operation of information systems.

You will diagnose and resolve hardware, software, and network issues, install and maintain IT equipment, and support security, backups, and documentation. This on-site role offers growth and a collaborative environment within a healthcare setting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and administration.
• Familiarity with Active Directory, Exchange, and Office 365.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Attention to detail and strong organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in the healthcare industry is a plus.

Responsibilities

• Provide technical support to staff for hardware, software, and network issues
• Troubleshoot and resolve technical problems in a timely manner
• Install, configure, and maintain computer systems, printers, and other IT equipment
• Monitor and maintain network and system security
• Perform regular backups and ensure data integrity
• Create and maintain technical documentation and user guides
• Train staff on new technologies and systems
• Collaborate with IT team members to identify and implement system improvements
• Stay updated on industry trends and advancements in technology
• Participate in on-call rotation for after-hours support as needed

Skills

Windows

Mac OS

Network troubleshooting

Active Directory

Office 365

Communication

Teamwork

Documentation

Multitasking

Healthcare IT experience

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Active Directory

Exchange

Office 365 Admin

Job description

We are seeking an experienced IT Support Analyst to join our team in Houston, Texas. The IT Support Analyst will provide technical support to our staff and ensure the smooth operation of our information systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide technical support to staff for hardware, software, and network issues


• Troubleshoot and resolve technical problems in a timely manner


• Install, configure, and maintain computer systems, printers, and other IT equipment


• Monitor and maintain network and system security


• Perform regular backups and ensure data integrity


• Create and maintain technical documentation and user guides


• Train staff on new technologies and systems


• Collaborate with IT team members to identify and implement system improvements


• Stay updated on industry trends and advancements in technology


• Participate in on-call rotation for after-hours support as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field


• Minimum of 2 years of experience in IT support or a similar role


• Strong knowledge of Windows and Mac operating systems


• Experience with network troubleshooting and administration


• Familiarity with Active Directory, Exchange, and Office 365


• Excellent problem-solving and communication skills


• Ability to work independently and in a team environment


• Attention to detail and strong organizational skills


• Ability to prioritize and manage multiple tasks in a fast-paced environment


• Experience in the healthcare industry is a plus

We Offer:

• Competitive salary and benefits package


• Opportunities for professional growth and development


• A supportive and collaborative work environment


• The opportunity to make a positive impact in the lives of children and families