IT SUPPORT ANALYST

VigorCare Pediatric Services; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

VigorCare Pediatric Services in Albuquerque, NM seeks an experienced IT Support Analyst to maintain and improve our IT systems. You will troubleshoot hardware, software, and network issues, install and configure systems, and support employees across departments.

The role focuses on data security, system monitoring, and collaborating with the IT team to implement improvements. A Bachelor's degree and strong Windows/Mac knowledge are required, along with excellent communication and analytical

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Strong knowledge of Windows and Mac operating systems.
• Proficient in Microsoft Office Suite and other business applications.
• Experience with network infrastructure and troubleshooting network issues.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Able to work independently and in a team environment.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide technical support to employees by troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Monitor system performance and troubleshoot issues as they arise.
• Identify and implement solutions to improve system and network efficiency.
• Manage and maintain the company's IT infrastructure, including servers, routers, and switches.
• Ensure data security and backup procedures are in place and functioning properly.
• Train employees on new software and systems and provide ongoing support.
• Keep up-to-date with emerging technologies and make recommendations for IT improvements.
• Collaborate with other IT team members to troubleshoot and resolve complex technical issues.

Skills

Windows & Mac OS knowledge

Network troubleshooting

Analytical skills

Communication skills

Team collaboration

multitasking

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Office Suite

Job description

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will provide technical support and assistance to our employees, ensuring that our systems and software run smoothly and efficiently. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities:

• Provide technical support to employees by troubleshooting hardware, software, and network issues
• Install, configure, and maintain computer systems, software, and peripherals
• Monitor system performance and troubleshoot any issues that arise
• Identify and implement solutions to improve system and network efficiency
• Manage and maintain the company's IT infrastructure, including servers, routers, and switches
• Ensure data security and backup procedures are in place and functioning properly
• Train employees on new software and systems and provide ongoing support and assistance
• Keep up-to-date with emerging technologies and make recommendations for improvements to the company's IT systems
• Collaborate with other IT team members to troubleshoot and resolve complex technical issues

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Strong knowledge of Windows and Mac operating systems
• Proficient in Microsoft Office Suite and other business applications
• Experience with network infrastructure and troubleshooting network issues
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Able to work independently and in a team environment
• Ability to handle multiple tasks and prioritize effectively