IT SUPPORT ANALYST

VigorCare Pediatric Services; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) retirement plan

Paid time off and holidays

Professional development opportunities

Positive and supportive work环境

Job summary

VigorCare Pediatric Services is seeking an experienced IT Support Analyst in Seattle to deliver reliable technical help for hardware, software, and network issues. You will ensure smooth IT operation and security, while onboarding staff to new tools and maintaining system performance.

The ideal candidate has a BS in Computer Science or IT, strong Windows and Mac knowledge, and proven problem-solving and customer-service skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills.
• Ability to work independently and in a team environment.
• Experience with electronic medical record systems is a plus.

Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues
• Troubleshoot and resolve technical issues in a timely and efficient manner
• Install, configure, and maintain computer systems and software
• Monitor and maintain the performance and security of our IT systems
• Create and maintain user accounts and permissions
• Train employees on how to use new hardware and software
• Maintain inventory of IT equipment and software licenses
• Collaborate with the IT team to identify and implement process improvements
• Stay up-to-date with the latest technology trends and advancements
• Provide after-hours support as needed

Skills

Windows OS

MacOS

Troubleshooting

Customer Service

Communication

Teamwork

Independent working

Education

Bachelor's degree in Computer Science or IT

Job description

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Provide technical support to employees for hardware, software, and network-related issues
• Troubleshoot and resolve technical issues in a timely and efficient manner
• Install, configure, and maintain computer systems and software
• Monitor and maintain the performance and security of our IT systems
• Create and maintain user accounts and permissions
• Train employees on how to use new hardware and software
• Maintain inventory of IT equipment and software licenses
• Collaborate with the IT team to identify and implement process improvements
• Stay up-to-date with the latest technology trends and advancements
• Provide after-hours support as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or a related field
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware, software, and network issues
• Excellent problem-solving and analytical skills
• Strong customer service and communication skills
• Ability to work independently and in a team environment
• Experience with electronic medical record systems is a plus

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities
• A positive and supportive work environment