IT Technical Support

Matrix Medical Management; Spring (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Matrix Medical Management in Spring, TX is seeking an IT Technical Support professional to provide technical assistance related to computer systems and software. Candidates should have an Associate's or Bachelor's degree in IT or a related field and proven experience in IT support. Responsibilities include troubleshooting hardware and software issues, documenting resolutions, and providing user training. Applicants should have strong problem-solving skills and excellent communication abilities, with relevant certifications being a plus.

Qualifications

• Proven experience in IT technical support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts and troubleshooting.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Respond to and resolve IT support requests via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems and applications.
• Assist with the setup and deployment of new equipment and software.
• Document issues and resolutions in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex problems.
• Provide training and guidance to users on IT best practices.

Skills

Problem-solving skills

Communication skills

Knowledge of Windows

Knowledge of Mac operating systems

Networking concepts

Teamwork

Education

Associate’s or Bachelor’s degree in Information Technology

Tools

Ticketing system

Common software applications

Job description

We are seeking a dedicated and knowledgeable IT Technical Support professional to join our team in Spring, TX. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Respond to and resolve IT support requests via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems and applications.
• Assist with the setup and deployment of new equipment and software.
• Document issues and resolutions in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex problems.
• Provide training and guidance to users on IT best practices and software usage.
• Maintain inventory of IT equipment and software licenses.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in IT technical support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts and troubleshooting.
• Experience with common software applications and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.