IT SUPPORT ANALYST

VigorCare Pediatric Services; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to provide comprehensive technical assistance for staff. Responsibilities include diagnosing hardware and software issues, safeguarding network security, and documenting IT systems.

The role emphasizes proactive improvements and staying current with technology trends. Ideal candidates will have a BS in CS/IT or related field, strong problem-solving abilities, and excellent communication skills.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Strong IT principles and best practices.
• Experience with troubleshooting hardware and software issues.
• Knowledge of network and system security.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.
• Experience with healthcare technology systems is a plus.

Responsibilities

• Troubleshoot and resolve hardware and software issues for employees
• Maintain network and system security, including monitoring for potential security breaches
• Maintain accurate documentation of IT systems and processes
• Identify areas for improvement and recommend efficient processes
• Stay up-to-date with industry trends and advancements in technology

Skills

Troubleshooting hardware & software

Network & system security

Problem-solving

Communication skills

Teamwork / independence

Education

Bachelor's degree in Computer Science / IT or related field

Job description

The IT Support Analyst will be responsible for providing technical support and assistance to all employees within the organization. This includes troubleshooting hardware and software issues, maintaining network and system security, and providing training and support to employees on various technology tools and systems. The ideal candidate will have a strong understanding of IT principles and excellent problem-solving skills.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues for employees
• Maintain network and system security, including monitoring for potential security breaches
• Maintain accurate documentation of IT systems and processes
• Identify areas for improvement and make recommendations for more efficient and effective processes
• Stay up-to-date with industry trends and advancements in technology

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related field
• Strong understanding of IT principles and best practices
• Experience with troubleshooting hardware and software issues
• Knowledge of network and system security
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Experience with healthcare technology systems is a plus