IT Support Analyst- 3578759

AMS-Staffing-Inc; Houston (TX); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Referral fee of $500 for successful hiring

Awesome benefits

Job summary

AMS-Staffing-Inc in Houston is seeking an IT Support Analyst to join their Information Technology Services team. This entry-level role involves providing Tier 1 help desk support and troubleshooting a variety of IT issues for users both onsite and remotely.

The ideal candidate will have 3 years of experience in IT support, preferably within the legal industry. The position offers a hybrid work environment with benefits, making it an excellent opportunity for aspiring IT professionals.

Qualifications

• 3 years of IT support experience, preferably within the legal industry.

Responsibilities

• Provide Tier 1 help desk support via ticketing system.
• Troubleshoot software, hardware, and networking issues for both onsite and remote users.
• Assist with user onboarding and offboarding.
• Maintain IT inventory and manage equipment check-in/out.
• Support anti-virus software, patch management, and network troubleshooting.
• Help maintain the help desk portal and document internal how-tos.
• Set up and support conference room tech and user phone/headset systems.

Skills

Proficiency in Microsoft Windows 11, Office Suite, and Active Directory

Basic networking knowledge (TCP/IP, DHCP, DNS)

Understanding of Group Policies, file and print services, and event log analysis

Experience with Microsoft Teams, Teams Telephony, and Ivanti systems

Strong organizational, communication, and customer service skills

Education

High school diploma or equivalent

Job description

Job Title: IT Support Analyst

Location: Houston-77056

Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!

Work Environment: Hybrid (4 days in office/1 remote)

Term: Permanent

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

Job Summary

Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.

Key Responsibilities

• Provide Tier 1 help desk support via ticketing system
• Troubleshoot software, hardware, and networking issues for both onsite and remote users
• Assist with user onboarding and offboarding
• Maintain IT inventory and manage equipment check-in/out
• Support anti-virus software, patch management, and network troubleshooting
• Help maintain the help desk portal and document internal how-tos
• Set up and support conference room tech and user phone/headset systems

Required Skills

• Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
• Basic networking knowledge (TCP/IP, DHCP, DNS)
• Understanding of Group Policies, file and print services, and event log analysis
• Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
• Strong organizational, communication, and customer service skills

Physical Requirements

• Must be able to lift up to 30 pounds

Education

• Minimum high school diploma or equivalent