Senior Support Analyst

EQT Corporation; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

EQT Corporation in Houston, TX is seeking a Senior Support Analyst to join our Information Technology team. This role analyzes business areas, makes recommendations, and participates in projects to meet goals, building relationships across functions to drive value through proactive service delivery.

The position requires a bachelor's degree and 3+ years of system analysis experience. You will support desktop operations, network stability, hardware maintenance, and end-user assistance in a hybrid

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of experience with system application and analysis.
• Experience with documentation, presentation tools, and project management tools.

Responsibilities

• Assists in logging, reporting and monitoring desktop operations.
• Maintains a stable network and infrastructure environment.
• Liaises with third-party support and PC equipment vendors.
• Develops long-term capacity planning for desktop hardware.
• Provides end-user assistance and on-site support.
• Installs, diagnoses, repairs and upgrades PC hardware.
• Delivers Service Desk Call Center and deskside support.
• Documents hardware or component failures, repairs and installations.

Skills

System analysis

Documentation

Presentation tools

Project management

Education

Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field

Job description

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition, development, and implementation of business and technology projects to meet current and long-range goals. The individual will establish relationships with the functional, technical, and external partners that will drive value across the organization through efficient, innovative and proactive service delivery.

The Senior Support Analyst responsibilities include but are not limited to:

• Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations.
• Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network.
• Serves as a liaison with third-party support and PC equipment vendors.
• Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Regularly provides assistance to less experienced Analysts.
• Conducts research on desktop products in support of PC procurement and development efforts.
• Completes assignments with limited supervision.
• Completes assignments under general supervision.
• Timely and accurately troubleshoots complex issues and provides end-user assistance.
• Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users.
• Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives.
• Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance.
• Provides Service Desk Call Center and deskside support.
• Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components.
• Accurately documents instances of equipment or component failure, repair, installation and removal.

Required Experience and Skills:

• Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable.
• 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools.

Work Location:

This role will work in a hybrid capacity out of our office in Houston, Texas.

Selected incumbent will be placed into the position that best suits their abilities and experience level.

EQT Corporation and its subsidiaries is an Equal Opportunity Employer -- Disabilities/Veterans.