IT Support

New York Institute of Technology; Jonesboro (AR); On-site; USD 17,000 - 21,000; Part time

Job summary

New York Institute of Technology, Jonesboro campus, is seeking part-time IT helpdesk support to assist with device troubleshooting, user support, and audio/video equipment during on-site operations. You will work with Windows, Mac, and iOS devices and respond to ticketed requests.

The role supports live events and general campus IT services, requiring strong communication and the ability to lift 50 lbs and climb ladders when needed.

Qualifications

• Experience supporting Windows, Mac, or iOS devices.
• Basic understanding of audio/video components and networking.
• Ability to lift 50 lbs and climb ladders.
• Excellent communication with diverse faculty, staff, and students.
• Part-time availability 10–20 hours per week, Mon–Fri 7am–5pm CST, with occasional weekends.

Responsibilities

• Assist in installation, maintenance, and repair of network, telecommunications, and audio/video equipment
• Provide tier-1 support to faculty, staff, and students with desktop, laptop, mobile, and other technology devices
• Data entry and processing
• Inventory and asset maintenance
• Ticketing and helpdesk assignment and response
• Technology support during live events
• Other duties as assigned

Skills

Windows support

Mac/iOS devices

Networking basics

Audio/Video basics

Customer service

Desktop troubleshooting

Tools

Helpdesk software

Job description

New York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.

The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu .

Responsibilities

• Assist in installation, maintenance, and repair of network, telecommunications, and audio/video equipment
• Provide tier-1 support to faculty, staff, and students with desktop, laptop, mobile, and other technology devices
• Data entry and processing
• Inventory and asset and maintenance
• Ticketing and helpdesk assignment and response
• Technology support during live events
• Other duties as assigned

Qualifications

• Experience working with Windows, Mac, iOS, and/or other common technology devices and systems.
• Basic understanding of the following: audio/video components, networking, computer applications.
• Ability to lift 50 lbs.
• Ability to climb ladders and work overhead in tight spaces.
• Excellent communication skills for working with diverse faculty, staff, and student populations.
• Ability to work between 10-20 hours per week in a minimum of 2-hour increments between the hours of 7 am and 5 pm CST, Monday through Friday with occasional weekend and before/after hour segments

Other Information

New York Institute of Technology is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.