IT Support Technician

Touro College & University System; New York (NY); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Touro College & University System seeks an IITS Support Technician to deliver on-site and remote assistance for faculty, staff, and students across instructional technologies and AV systems.

The role involves maintaining classroom tech, coordinating events, and using ServiceNow to track requests while collaborating with campus IT teams and supporting growth of university technology resources.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or 2+ years of education/experience.

Responsabilités

• Provide technical support for hardware, software, networking, classroom tech, and AV systems.
• Install, maintain, and troubleshoot classroom and event AV equipment and cabling.
• Log and track requests using ServiceNow and coordinate with technology teams.
• Assist users with hybrid learning and conference technologies in classrooms and meeting spaces.

Connaissances

Customer service

Troubleshooting

Communication

Team collaboration

Formation

Bachelor's degree in IT or CS

Outils

ServiceNow

Description du poste

Overview

IITS Support Technicians provide both on-premises and remote technical support to faculty and staff for instructional technologies, computer labs, libraries, classrooms, offices, and other University technology resources.

Responsibilities

Responsibilities include, but are not limited to:

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.
• Uses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.

Education/Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
• Strong customer service orientation and communication skills with the ability to support non-technical users.
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks and collaborate effectively across teams.

Travel

• Travel to other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers.
• Extensive time sitting and standing.
• Regular physical activity associated with installing, maintaining, and servicing technology equipment, including climbing and working from ladders and step ladders, working at elevated heights, reaching overhead, and accessing equipment mounted on walls or ceilings, in accordance with applicable safety procedures.
• Able to lift up to 20 lbs.

Maximum Salary

USD $50,000.00/Yr.

Minimum Salary

USD $40,000.00/Yr.