IT Support Technician

Touro University; New York (NY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Touro University IITS is seeking an experienced technician to provide on-premises and remote support for faculty, staff, and students across classrooms, labs, libraries, and offices. You will install, configure, and troubleshoot AV and instructional technology, and assist presenters with hybrid learning environments.

Responsibilities include maintaining equipment, logging requests in ServiceNow, and supporting university-wide technology projects with various teams.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or at least two years of related education/experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and common instructional tech.
• Strong customer service and communication skills with the ability to assist non-technical users.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and shared tech areas.
• Installs, mounts, maintains, troubleshoots, and services IT, classroom, audiovisual, networking equipment, including elevated wall/ceiling locations.
• Uses ladders and step ladders to install, access, inspect, maintain, troubleshoot, and service equipment and cabling.
• Prepares, supports, records, edits, and posts events, ensuring audio/video/presentation/conferencing systems are configured and functioning.
• Assists users with classroom, hybrid learning, meeting, and event technology.

Skills

Office proficiency

Customer service

Troubleshooting

Task prioritization

Education

Bachelor's degree in IT/CS

2+ years related education/experience

Tools

ServiceNow

Job description

Overview

IITS Support Technicians provide both on-premises and remote technical support to faculty and staff for instructional technologies, computer labs, libraries, classrooms, offices, and other University technology resources.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.
• Uses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
• Strong customer service orientation and communication skills with the ability to support non-technical users.
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks and collaborate effectively across teams.

Travel

• Travel to other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers.
• Extensive time sitting and standing.
• Regular physical activity associated with installing, maintaining, and servicing technology equipment, including climbing and working from ladders and step ladders, working at elevated heights, reaching overhead, and accessing equipment mounted on walls or ceilings, in accordance with applicable safety procedures.
• Able to lift up to 20 lbs.

Maximum Salary

USD $50,000.00/Yr.

Minimum Salary

USD $40,000.00/Yr.