IT Support Technician

Touro College & University System; North Great River (NY); Vor Ort; USD 41.000 - 51.000; Vollzeit

Zusammenfassung

Touro College & University System seeks an IITS Support Technician to provide both on-premises and remote support for instructional technologies, computer labs, libraries, classrooms and offices in the New York area.

The role covers hardware, software, networking, AV systems, and hybrid learning environments, with responsibilities including event support, training, and incident tracking via ServiceNow.

Qualifikationen

• Degree in IT or related field (or equivalent experience) required.
• Proficiency in Microsoft Office Suite required.
• Foundational IT certifications such as CompTIA A+ or Network+ preferred.

Aufgaben

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Prepares, supports, records, edits, and posts events, ensuring audio, video, presentation, and conferencing systems are configured and functioning.
• Assist students, faculty, staff, and presenters with classroom, hybrid learning, meeting, and event technology.

Kenntnisse

Microsoft Office Suite

AV systems knowledge

Ausbildung

Associate's or Bachelor's degree in Information Technology or related field

Tools

CompTIA A+

Network+

Jobbeschreibung

Overview

IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
• Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards.
• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
• Prepares and submits monthly status reports as required.
• Performs IITS projects and other duties as assigned by the supervisor.

Qualifications

Education/Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent related education and experience.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Certifications/Licensures

• Possession of foundational IT certifications, such as CompTIA A+, Network+, or equivalent, with additional certifications in Microsoft technologies, networking, or endpoint management preferred.

Travel

• Travel to Other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers.
• Extensive time sitting and standing.
• Able to lift up to 10 lbs.

Maximum Salary

USD $51,000.00/Yr.

Minimum Salary

USD $40,800.00/Yr.