IT Support

Global Channel Managementinc; Chattanooga (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Global Channel Managementinc is seeking an IT Support professional with at least 1 year of full-time experience and a solid grasp of computer hardware and software fundamentals. An associates degree or equivalent training is expected, with Microsoft certifications being a plus.

The role emphasizes configuring and deploying PCs, maintaining image builds, and managing asset inventory while providing end-user support and SME input on IT policies.

Qualifications

• Associates degree in a computer-sciences related field or equivalent experience.
• Microsoft certifications are a plus.
• 1+ year experience as a full-time IT professional.

Responsibilities

• Configures, delivers, and installs PCs, peripherals, and corporate standard software.
• Oversees the building and maintenance of corporate computer images for laptops and desktops.
• Organizes and oversees the return of leased computer equipment and prepares old equipment for donation or disposal.
• Provides information for management decisions on desktop, laptop, and peripheral selections.
• Maintains inventory of computers and components.
• Serves as backup to PC support specialists and provides end-user support.

Skills

Interpersonal communication

Customer service

Problem solving

Time management

Education

Associates degree in computer science or related field

Job description

About the job IT Support

IT Support needs One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.

IT Support requires:

Associates degree in a computer-sciences related field, or equivalent and demonstrable training and experience. Microsoft certifications are a plus. Experience

One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.

Skills/Certifications Excellent interpersonal communication, customer service, problem solving, and time-management skills

Dedication to on-going technical education, both as a student and a teacher.

Able to perform heavy lifting.

IT Support duties:

Configures, delivers, and installs PCs, peripherals, and corporate standard software.

Oversees the building and maintenance of corporate computer images for laptops and desktops

Organizes and oversees the return of leased computer equipment, and prepares out-of-date equipment for donation or disposal.

Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.

Maintains inventory of computers and components.

Serves as backup to PC support specialists, providing end-user support under their guidance and direction.

Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.

Documents technical issues and their resolution, in accordance with corporate standards.