IT Support Specialist

Infuserve America; Saint Petersburg (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Infuserve America is seeking a Mid-level IT Support / Systems Technician to help manage day-to-day technical issues for staff in Florida. The role requires 1–3 years of IT support experience and an Associate’s degree in IT or CS.

You'll support Windows, Linux, and macOS workstations, laptops, and mobile devices, troubleshoot networks, and assist with user accounts and IT documentation. A strong customer-service mindset and problem-solving skills are essential. Relocation not required.

Qualifications

• 1–3 years IT support/help desk experience or equivalent troubleshooting.
• Associate’s degree in IT or CS or equivalent hands-on experience.
• Familiarity with Windows, Linux, macOS; Active Directory; basic networking (TCP/IP, DNS, DHCP).
• CompTIA A+ or Network+ preferred but not required.
• Strong customer service, communication, and problem-solving abilities.

Responsibilities

• Resolve desktop software, hardware, laptops (Mac/PC) and mobile device issues.
• Install, configure, and update Windows, Linux, macOS and business applications.
• Troubleshoot LAN/WAN, Wi‑Fi, printer connectivity; cabling installation and troubleshooting.
• Create and manage user accounts; reset passwords; administer access permissions.
• Document IT requests and solutions; escalate complex network or security problems to senior staff.

Skills

Windows

Linux

macOS

Active Directory

Networking basics

Education

Associate’s degree in IT/CS

Job description

IT Support Specialist with 1 to 3 years of experience managing day-to-day user, hardware, software, and network support for an organization. Salary dependent on abilities. Range listed but not fixed.

Job Overview:

• Role: Mid-level IT Support / Systems Technician
• Experience Required: 1–3 years in IT support, help desk, or technical troubleshooting.
• Education: Associate’s degree in Information Technology, Computer Science, orequivalent hands-on experience.

Key Responsibilities:

• Technical Support: Resolve incoming employee for desktop software, hardware, laptops (Mac and PC), and mobile devices.
• System Administration: Install, configure, and update operating systems (Windows, linuxand macOS) and business applications.
• Network Maintenance: Troubleshoot basic LAN/WAN, Wi-Fi, and printer connectivity issues cabling install and troubleshooting.
• User Management: Set up new user accounts, manage password resets, and administer basicaccess permissions. badge creation and management.
• Documentation: Track IT requests, document solutions, and escalation complex network or security problems to senior staff.

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with Windows, Linux, macOS, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Certifications: Preferred credentials include CompTIA A+ or Network+, but not required.
• Soft Skills: Strong customer service, patience, and clear communication for helping non-technical staff, motivated, self starter, good work ethics.
• Problem-Solving: Ability to diagnose root causes quickly and prioritize multiple supporttasks under deadlines.

We are looking for an aspiring IT professional with a powerful drive to grow and succeed. If you have a proven ability and eagerness to learn, we are fully prepared to invest in your training. This is a rare, high-potential opportunity to launch your career in technology with an organization dedicated to your professional development.