IT Support Technician

ADVATIX - Advanced Supply Chain and Logistics; South Bend (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A logistics and supply chain solutions provider based in South Bend, Indiana, is looking for a technical support specialist to install, configure, and maintain desktop computing systems. The ideal candidate will have an Associate’s Degree or technical certificate and 2-4 years of experience. Responsibilities include troubleshooting hardware, resolving technical problems, and training staff on software use. The position requires strong customer service skills and the ability to multitask in a team-oriented environment.

Qualifications

• 2 - 4 years of related work experience.
• Working knowledge of software and hardware operations.
• Solid understanding of desktop hardware.

Responsibilities

• Install and configure desktop computers and related software.
• Work with vendor contacts to resolve technical issues.
• Train staff on hardware and software usage.

Skills

Desktop computer configuration

Vendor support problem resolution

Customer service skills

Troubleshooting expertise

Communication skills

Education

Associate’s Degree or technical certificate

Tools

Microsoft XP Professional

Windows 7 Professional

MS Office Applications

Adobe

MS Exchange 2007

Job description

Job Requirements

• Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users.
• Interact with numerous computer platforms in a multi-layered server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on the use of hardware and software.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise.
• Works with procurement staff to purchase hardware, software, and computer supplies.
• Assesses functional needs to determine specifications for purchases.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation.
• Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems.
• All other duties as assigned.

Position Requirements

• Associate’s Degree, technical certificate, or equivalent experience.
• 2 - 4 years of related work experience.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007.
• Solid understanding of desktop hardware.
• Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors.
• Excellent customer service, interpersonal skills, and ability to deal effectively with clients.
• Oral and written communication skills.
• Problem analysis and solving.
• Attention to detail.
• Able to work with minimal supervision and within a team-oriented environment.
• Able to multitask.
• Stress tolerance.

Physical Requirements

This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity. Ability to lift/move up to 40 pounds solo and greater weights in a team‑lift environment.