IT Supervisor

Labcorp; Burlington (NC); Sur place; USD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical benefits

401(k) plan

Tuition reimbursement

Employee stock purchase plan

Résumé du poste

A leading healthcare company is seeking an IT Supervisor in Burlington, NC to lead a team of desktop support technicians. This role involves managing technical support services, ensuring operational efficiency, and providing a high level of customer satisfaction. Candidates should have relevant degrees and extensive experience in desktop support, along with excellent troubleshooting skills. The position requires on-site presence five days a week.

Qualifications

• 3+ years of experience in desktop or technical support roles.
• Strong knowledge of operating systems and remote support tools.
• Experience with ITSM tools and incident management practices.

Responsabilités

• Supervise and lead a team of desktop support technicians.
• Provide advanced technical support for hardware and software issues.
• Develop and maintain documentation for support procedures.

Connaissances

Technical troubleshooting

Communication

Time management

Formation

Associate’s or Bachelor’s degree in Computer Science

Outils

ServiceNow

Windows operating system

Mac operating system

Microsoft Office Suite

Description du poste

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Job Summary

The Desktop Support Supervisor is responsible for overseeing a team of desktop support technicians, ensuring the efficient and effective delivery of technical support services to end-users. This role involves managing day-to-day operations, routinely providing Desktop Support assistance to Labcorp employees, troubleshooting escalated issues, implementing support procedures, and ensuring high levels of customer satisfaction. The supervisor will also coordinate with other IT departments to support infrastructure and software initiatives.

Responsibilities

• Supervise and lead a team of desktop support technicians.
• Provide advanced technical support for hardware, software, and network issues.
• Assign and monitor daily support tasks and ensure timely resolution of incidents and service requests.
• Ensure adherence to IT support policies, standards, and service-level agreements (SLAs).
• Develop and maintain documentation for support procedures and troubleshooting guides.
• Train and mentor support staff to improve technical skills and customer service.
• Handle escalated technical issues and work closely with other IT teams for resolution.
• Conduct regular performance evaluations and provide feedback to team members.
• Manage asset inventory and oversee deployment, maintenance, and retirement of IT equipment.
• Assist with IT projects and coordinate desktop support tasks as needed.
• Monitor metrics and generate reports on team performance and user satisfaction.

Minimum Education And Experience

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in desktop or technical support roles.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, Active Directory, and remote support tools.
• Experience with ITSM tools such as ServiceNow.
• Knowledge of best practices for incident and request management.
• This position is onsite five days a week. This is not a remote or hybrid position.

Preferred Qualifications

• 1+ years in a supervisory or team lead position preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MCSA) are a plus.
• Previous experience in Healthcare IT environment.

Skills And Competencies

• Excellent verbal and written communication skills with an ability to interact effectively with non-technical users.
• Ability to prioritize tasks and manage time effectively.
• Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.

Additional Information

Application window closes 9/27/2025. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family status, marital status, sexual orientation, gender identity, age, veteran status, disability, or any other legally protected characteristic. All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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Location: Greensboro, NC