Senior IT Service Technician

LCA Lab. Corp. of America; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

PTO or FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Casual, intern and temporary eligible

Job summary

Labcorp is seeking a Senior IT Service Technician to provide technical support for hardware, software, networking, and infrastructure across our Dallas operations. You will assist end users, support Patient Service Centers, and coordinate with IT teams and vendors to ensure reliable technology services.

The role requires strong troubleshooting, data handling, and clear communication with clinical staff, with travel up to 20% within Texas and nearby states.

Qualifications

• Seven+ years in IT support or equivalent, with desktop and end-user focus.
• Experience supporting Windows-based environments and hardware assets.
• Strong communication with clinical or enterprise stakeholders is preferred.

Responsibilities

• Provide technical support for IT systems across hardware, software, networking and infrastructure.
• Support client computing devices, servers, printers, and related hardware.
• Install, configure and support wireless networking equipment.
• Create, analyze, report, convert and transfer data via specialized software.
• Maintain hardware, software and asset inventory records.
• Resolve issues and liaise between IT, operations, vendors and end users.
• Document activities and maintain accurate records.

Skills

Desktop support

End-user support

Networking basics

Troubleshooting

Customer service

Education

Bachelor's degree in IT/CS

Associate degree in IT

High school diploma with IT experience

Tools

Windows OS

Printers & peripherals

Wireless networking

IT asset management

VPN

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Senior IT Service Technician to join our team in Dallas, TX.

Work Location: 7777 Forest Lane Dallas, TX

Work Schedule: This is a full time, non-exempt (hourly) position. Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Travel: Up to 20% travel within Texas, Oklahoma, Arkansas as required to support Patient Service Centers (PSCs).

Job Responsibilities

• Provide technical support for the implementation, configuration, deployment, maintenance, and support of information technology systems.
• Support client computing devices, servers, printers, and related hardware.
• Install, configure, and support wireless networking equipment.
• Create, analyze, report, convert, and transfer data utilizing specialized software applications.
• Maintain hardware, software, and technology asset inventory records.
• Evaluate new and existing information system products and technologies.
• Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve technical issues and support business objectives.
• Troubleshoot and resolve hardware, software, networking, and peripheral device issues.
• Document support activities and maintain accurate technical records.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma with 7 or more years of information technology support experience;
• Associate degree in Information Technology, Computer Science or Information Systems with 5 or more years of information technology support experience;
• Bachelor’s degree in Information Technology, Computer Science or Information Systems with 3 or more years of information technology support experience
• 5 or more years of experience providing desktop, workstation, or end-user technical support.
• 3 or more years of experience supporting Windows-based computing environments.
• 2 or more years of experience supporting servers, printers, and network-connected devices.
• 1 or more years of experience configuring or supporting wireless networking equipment.
• 1 or more years of experience performing hardware deployment, software installation, and device configuration activities.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• CompTIA A+ certification.
• 2 or more years of experience supporting healthcare, laboratory, or clinical environments.
• 2 or more years of experience managing IT asset inventory or technology lifecycle activities.

Additional Job Standards

Technical Skills

• Ability to diagnose and troubleshoot hardware, software, networking, and peripheral device issues.
• Knowledge of client computing technologies, printing systems, and wireless networking concepts.
• Ability to lift IT Hardware up to 50 lbs.

Communication & Customer Service

• Strong customer service and end-user support skills.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Ability to build and maintain effective working relationships with internal customers and vendors.

Problem Solving

• Strong analytical, troubleshooting, and problem-solving skills for complex, cross-system issues.
• Ability to prioritize multiple support requests and meet deadlines.
• Ability to work independently with minimal oversight and as part of a team.

About the Role

The Senior IT Service Technician provides technical support for hardware, software, networking, and infrastructure technologies across Labcorp operations. This role serves as a key technical resource supporting end users, clinical locations, and Patient Service Centers by ensuring reliable technology services, maintaining system functionality, and resolving technical issues. The position collaborates with IT teams, operations personnel, vendors, and business stakeholders to deliver effective technology support and service excellence.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.