Support Services Supervisor - Pathology Support Services

LCH Lab. Corp. of America Holdings; North Carolina; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

LabCorp seeks a Support Services Supervisor at our Durham facility to lead the non-technical Pathology Support Services team, oversee daily workflow, train staff, and ensure accurate, timely processing. You will manage payroll in Workday, resolve production issues, and drive continuous process and service level improvements while maintaining quality assurance records.

This role requires collaboration, attention to detail, and the ability to adapt to a fast-paced production environment with

Qualifications

• Associates Degree
• 3+ years in laboratory, healthcare, manufacturing or warehouse environment
• Experience supervising or leading a team is preferred (1 year+)

Responsibilities

• Supervise the day-to-day operations of the non-technical staff for the Pathology Support Services department
• Directly supervise, train, and mentor non-technical personnel of the department
• Monitor daily workflow, ensuring adequate coverage for all shifts in the lab
• Performs department employee payroll functions in Workday
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Prepare and maintain Quality Assurance records and documents
• Meet regularly with direct reports to provide coaching and feedback for their development
• Responsible for administering and managing policies and procedures
• Assist with preparation of laboratory specimens for analysis and testing

Skills

Supervisory skills

Microsoft Office

Communication skills

Education

Associates Degree

Job description

Overview

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. LabCorp is seeking a Support Services Supervisor to join our team at our facility in Durham, NC.

Work Schedule: Monday - Friday, 10:00am - 6:30pm

Job Responsibilities

• Supervise the day-to-day operations of the non-technical staff for the Pathology Support Services department
• Directly supervise, train, and mentor non-technical personnel of the department
• Monitor daily workflow, ensuring adequate coverage for all shifts in the lab and schedule adequate coverage
• Performs department employee payroll functions in Workday
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Prepare and maintain Quality Assurance records and documents
• Meet regularly with direct reports to provide coaching and feedback for their development
• Responsible for administering and managing policies and procedures
• Assist with preparation of laboratory specimens for analysis and testing

Minimum Qualifications

• Associates Degree
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• 6 months or more of experience in a clinical laboratory
• 1 year or more experience of supervising or leading a team

Additional Job Standards

• Understanding of laboratory operations as well as policies and procedures
• Experience working in a high volume laboratory environment
• Strong computer skills; Proficient with Microsoft Office programs
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Able to pass a standardized color blindness test
• Flexibility to work overtime or other shifts depending on business needs

Culture and Opportunities

At LabCorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference.

Benefits

• Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

For more detailed information, Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.