IT Specialty Analyst - Willow

Sentara Health Plans; Norfolk (VA); Hybrid; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)/403(b) with employer match

Paid time off

Parental and family leave

Educational assistance

Student loan repayment

Legal resources

Job summary

Sentara Health Plans is seeking an IT Specialty Analyst to support Epic Willow applications across inpatient and ambulatory settings. The role involves analyzing pharmacy workflows, collaborating with clinicians and IT teams, and ensuring safe, compliant medication management processes.

Responsibilities include evaluating releases, designing tests, and supporting implementation, incident management, and change control while acting as a subject matter expert for Willow systems within a large

Qualifications

• Bachelor's degree required; experience may be considered in lieu of degree.
• Epic Willow Inpatient and/or Willow Ambulatory certification preferred.

Responsibilities

• Provide day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications (Inpatient and/or Ambulatory).
• Collaborate with pharmacists, clinicians, and IT to analyze workflows and implement system improvements.
• Evaluate software releases and upgrades to optimize clinical and business outcomes while ensuring patient safety.
• Develop testing plans, gather requirements, and support system implementation and change management.
• Serve as SME for Epic Willow applications and coordinate incidents and projects.

Skills

Workflow analysis

Cross-functional collaboration

Regulatory compliance

Problem solving

Communication

Education

Bachelor's degree in Information Systems

Bachelor's degree in Healthcare Administration

Bachelor's degree in Pharmacy

Bachelor's degree in Clinical Discipline

Tools

Epic Willow

Job description

IT Specialty Analyst - Willow page is loaded## IT Specialty Analyst - Willowremote type: Remotelocations: Norfolk, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-107160**City/State**Norfolk, VA**Work Shift**First (Days)**Overview:****Overview**Responsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.**Education*** Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required)* Experience may be considered in lieu of a Bachelor's Degree**Certification/Licensure*** Epic Willow Inpatient and/or Epic Willow Ambulatory Certification (Required)**Experience*** Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree* Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree* Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment* Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions* Experience with application testing, upgrades, change management, incident management, and system optimization* Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementationsWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.**Benefits: Caring For Your Family and Your Career**** - ** Medical, Dental, Vision plans- Adoption, Fertility and Surrogacy Reimbursement up to $10,000- Paid Time Off and Sick Leave- Paid Parental & Family Caregiver Leave- Emergency Backup Care- Long-Term, Short-Term Disability, and Critical Illness plans- Life Insurance- 401k/403B with Employer Match- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education- Student Debt Pay Down - $10,000- Pet Insurance- Legal Resources Plan- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission \"to improve health every day,\" this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.