Epic Willow Analyst - Clinical Workflow & IT Specialist

Sentara; Norfolk (VA); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Tuition Assistance

Bonuses possible

Job summary

Sentara in Norfolk, VA is seeking an experienced Epic Willow Application Support specialist to ensure day-to-day support, optimization, and compliant medication workflows across Willow Inpatient and Ambulatory systems.

You will collaborate with pharmacy leadership, clinicians, and IT teams to analyze workflows, plan enhancements, and support safe, efficient medication management. Experience with testing, upgrades, incident management, and change control is essential.

Qualifications

• Bachelor’s degree required in Information Systems, Healthcare Administration, Pharmacy or related field.
• Epic Willow Inpatient and/or Willow Ambulatory Certification required.
• Minimum 3 years of relevant application support or Epic experience; 5 years may substitute for Bachelor's.

Responsibilities

• Provide day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications.
• Collaborate with pharmacists, clinicians, operational stakeholders, and IT teams to analyze workflows and implement system improvements.
• Perform testing, upgrades, change management, incident resolution, and system optimization for Willow applications.
• Serve as subject matter expert for Epic Willow Willow Inpatient and Ambulatory applications.

Skills

Epic Willow

Pharmacy workflow analysis

Clinical informatics

Incident management

System optimization

Change management

Cross-functional collaboration

Regulatory compliance

Patient safety

Education

Bachelor's degree

Tools

Epic Willow

Epic Willow Certification

Job description

Sentara in Norfolk, VA is seeking an experienced Epic Willow Application Support specialist to ensure day-to-day support, optimization, and compliant medication workflows across Willow Inpatient and Ambulatory systems.

You will collaborate with pharmacy leadership, clinicians, and IT teams to analyze workflows, plan enhancements, and support safe, efficient medication management. Experience with testing, upgrades, incident management, and change control is essential.