IT Specialty Analyst - Willow

Sentara Healthcare Inc; Norfolk (VA); Hybrid; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k)/403(b) with employer match

Paid time off

Educational assistance

Paid parental and military leave

Job summary

Sentara Healthcare Inc in Norfolk, VA is seeking an Epic Willow Applications Specialist responsible for day-to-day support, optimization, maintenance, and enhancement of Willow Inpatient and Willow Ambulatory systems.

You will collaborate with pharmacy leadership, clinicians, and IT teams to analyze workflows, gather requirements, test plans, and implement system improvements while ensuring patient safety and regulatory compliance.

Qualifications

• Minimum of 3 years of relevant application support or healthcare IT experience with a Bachelor's Degree.
• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory in a healthcare environment.
• Experience translating pharmacy workflows into system solutions and performing testing, upgrades, and incident management.

Responsibilities

• Provide application support, incident resolution, change management, and project coordination for Epic Willow.
• Evaluate software releases, upgrades, and new functionality to optimize outcomes while ensuring patient safety.
• Collaborate with cross-functional teams to analyze workflows and translate requirements into system solutions.
• Serve as subject matter expert for Epic Willow applications and support implementations.

Skills

Workflow analysis

Stakeholder collaboration

System optimization

Incident resolution

Change management

Project coordination

Education

Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field

Experience may be considered in lieu of a Bachelor's Degree

Tools

Epic Willow Certification

Job description

Overview

Responsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.

Education

• Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required)
• Experience may be considered in lieu of a Bachelor's Degree

Certification/Licensure

• Epic Willow Inpatient and/or Epic Willow Ambulatory Certification (Required)

Experience

• Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree
• Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree
• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment
• Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions
• Experience with application testing, upgrades, change management, incident management, and system optimization
• Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.