IT Specialist - Helpdesk, Network & Security

FlagshipKansas; Wichita, Northern (KS, KY); Hybrid; USD 45,000 - 75,000; Full time

Job summary

DCCCA in Wichita, Kansas, seeks an Information Technology Specialist to provide computer support across offices and staff. This full-time role covers desktop and device management, network and VPN support, and end-user training to uphold security and efficiency.

Responsibilities include user account administration, software support, asset management, and collaboration with vendors. On-site workspace with occasional travel may be required.

Responsibilities

• Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems.
• Assists with support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.
• Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.
• Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.
• Provides password resets, MFA, account access assistance, and connectivity problem support.
• Responds to help desk requests and technical support inquiries in a timely and professional manner.
• Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.
• Provides end-user training and guidance on hardware, software, security awareness, and technology best practices.
• Communicates effectively with users, management, vendors, and service providers to resolve technical issues.
• Documents incidents, service requests, solutions, and technology procedures per department standards.
• Assists with software installation, upgrades, device patching, and routine system maintenance.
• Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.
• Supports remote access technologies, including VPN connections and remote troubleshooting tools.
• Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.
• Assists with maintaining software licensing compliance and technology asset management processes.
• Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.
• Assists with implementing cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.
• Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.
• Assists with maintaining technical documentation, procedures, and disaster recovery information.
• Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.
• Performs other related duties as assigned.
• May require up to 20% out-of-town travel.

Job description

DCCCA in Wichita, Kansas, seeks an Information Technology Specialist to provide computer support across offices and staff. This full-time role covers desktop and device management, network and VPN support, and end-user training to uphold security and efficiency.

Responsibilities include user account administration, software support, asset management, and collaboration with vendors. On-site workspace with occasional travel may be required.