Information Technology Specialist

Kansas Traffic Safety Resource Office; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

DCCCA seeks an Information Technology Specialist to deliver comprehensive computer support across offices and personnel in Wichita, KS. The role covers desktop and network support, Microsoft 365 services, and user account management, with emphasis on security best practices.

You will assist with onboarding/offboarding, device deployment, and documentation, while ensuring timely help-desk responses and collaboration with vendors and service providers.

Qualifications

• Experience delivering end-user tech support and incident resolution.
• Strong understanding of Microsoft 365 services and admin tasks.
• Familiarity with account provisioning, MFA, and access control processes.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and AV equipment.
• Support network gear, wireless, internet, and telecom systems.
• Create/modify user accounts and access permissions.
• Provide support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Assist with password resets, MFA, and connectivity issues.
• Respond to help desk requests promptly and professionally.
• Aid onboarding/offboarding activities and device deployments.
• Document incidents, solutions, and procedures for compliance.

Skills

Desktop & end-user support

Microsoft 365 administration

Account provisioning & access control

Networking basics & VPN support

Security awareness & policy compliance

Tools

Active Directory

VPN technology

Microsoft 365 Admin Center

Job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13674764

The Information Technology Specialist provides computer support to DCCCA offices and employees.

**Full-Time**

Essential Functions

• Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems in accordance with DCCCA standards and procedures.
• Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.
• Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.
• Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.
• Provides assistance with password resets, multi-factor authentication (MFA), account access issues, and connectivity problems.
• Responds to help desk requests and technical support inquiries in a timely and professional manner.
• Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.
• Provides end-user training and guidance regarding hardware, software, security awareness, and technology best practices.
• Communicates effectively with users, management, vendors, and service providers to resolve technical issues.
• Documents incidents, service requests, solutions, and technology procedures in accordance with department standards.
• Assists with software installation, upgrades, device patching, and routine system maintenance activities.
• Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.
• Supports remote access technologies, including VPN connections and remote troubleshooting tools.
• Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.
• Assists with maintaining software licensing compliance and technology asset management processes.
• Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.
• Assists with implementation of cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.
• Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.
• Assists with maintaining technical documentation, procedures, and disaster recovery information.
• Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.
• Performs other related duties as assigned.
• May require up to 20% out-of-town travel.